
Senior Financial Services Manager
24 hours ago
We are a team of experts in finance and technology who have created a new credit card with an advanced asset-securing platform, offering lower APRs to consumers.
The ideal candidate will have strong analytical skills and be able to work well under pressure.
Responsibilities- Respond to customer queries via Zendesk or other tools.
- Identify and resolve fraud and risk issues.
- Document investigative steps and remediation.
- Design and modify fraud prevention policy and procedure.
- Audit and train junior staff.
- Collaborate with other departments for related tasks.
- Review customer applications through fraud software platforms.
- Track customer experiences using logs and CRM systems.
- At least 5 years of experience in a similar role.
- In-depth knowledge of US Banking regulations.
- Working knowledge of MS Excel or Google Sheets and basic SQL.
- Experience in customer-facing roles in depository accounts.
- Excellent communication, collaboration, and problem-solving skills.
- Proficiency in written communication and English fluency.
- Great organizational skills and time management abilities.
- Experience using customer communication tools and task management tools.
- Attention to detail is crucial in financial services.
- Bachelor's Degree or comparable work experience in financial services.
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