Technical Support Specialist

1 week ago

Mandaluyong City, National Capital Region, Philippines beBeeTechnical Full time $114,100 - $204,400
Mobile Support Engineer

This is a hands-on role that requires technical expertise and customer success skills.

As a Senior Technical Support Engineer, you will act as the first line of defense for issues related to our iOS and Android SDKs.

Key Responsibilities:
  • Reproduce, debug, and escalate mobile-specific issues in partnership with Engineering and Product.
  • Serve as a technical expert and initial escalation point for our iOS and Android SDKs.
  • Work directly with mobile developers to troubleshoot integration problems and share implementation best practices.
  • Investigate crashes, performance issues, and unexpected app behavior related to the Ditto SDK.
  • Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
  • Participate in a 24/7 on-call rotation to support critical customer needs.
  • Collaborate with Engineering to communicate incident status and contribute to root cause analyses.
  • Build tooling and automation to streamline mobile debugging and improve developer workflows.
  • Use AI and internal tools to create self-service support experiences for routine SDK-related issues.
  • Advocate for customer needs and help inform SDK product improvements with real-world feedback.

Requirements:

  • A strong track record of solving complex technical issues in mobile development or developer support environments.
  • Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior.
  • Experience supporting or integrating mobile SDKs in production environments.
  • Ability to break down ambiguous technical problems, form clear hypotheses, and drive them to resolution.
  • Comfort reading, analyzing, and referencing mobile code and GitHub commits to stay current with changes.
  • Strong communication and collaboration skills, including active listening, empathy, and clear expectation-setting with customers.
  • A mindset geared toward continual learning and technical growth, regardless of job title or years in role.

Nice to Haves:

  • Experience supporting mobile apps or SDKs in a fast-scaling, hyper-growth environment.
  • A passion for building developer enablement and support from the ground up.
  • Track record of building strong relationships with enterprise mobile development teams, including Fortune 500 companies.
  • A proactive and curious attitude about how AI can support your role through automation, ideation, or more thoughtful decision-making.

We Offer:

  • Competitive salaries and meaningful equity.
  • Benefits vary by region to make sure you're covered in the ways that matter most.
  • Flexible time off.

Apply Anyway:

If you're excited about our mission but don't meet every requirement, we encourage you to apply anyway.

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