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Customer Service Liaison

1 month ago

Manila, National Capital Region, Philippines Rippedboxstation Full time
Job Summary

We are seeking a highly skilled Customer Service Liaison to join our team at Rippedboxstation.

Key Responsibilities:
  • Provide exceptional client support through various communication channels, including email and phone.
  • Assist clients with booking, cancellation, and rescheduling appointments via our online platform.
  • Serve as a liaison between clients and service providers to ensure seamless communication and resolution of issues.
  • Manage the scheduling of appointments across our team of service providers, making adjustments as needed.
  • Ensure proper documentation of client interactions, including updating client files and payment details within our systems.
  • Track and manage online payments within Stripe and address any payment-related queries or issues.
  • Organize and maintain internal files, adhering to privacy regulations.
Requirements:
  • Minimum of 2 years proven work experience in customer service, administrative support, or related field.
  • High school diploma or equivalent; post-secondary education in business administration is an asset.
  • Experience in the healthcare industry, particularly with telehealth or clinic management, is a plus.
  • Familiarity with booking and payment systems, such as Stripe and Microsoft Teams, is preferred.
  • Excellent communication skills and ability to work independently in a remote office environment.

We offer a competitive salary of $45,000 per year, commensurate with experience.