Order Management Coordinator
4 days ago
At Eastman Industrial Supply Inc., we're looking for a detail-oriented Order Management Coordinator to join our team. In this role, you'll play a critical part in ensuring seamless order processing from initiation to completion.
Key Responsibilities:- Order Processing:
We're seeking someone who can accurately and efficiently review and process customer purchase orders, verify order details, including pricing, terms, and stock availability, and enter and update orders in the system to ensure accurate tracking.
- Customer Communication:
You will communicate with customers to confirm orders, delivery schedules, and any changes or delays, address and resolve customer inquiries related to orders and shipments.
- Coordination Across Departments:
The successful candidate will collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment, coordinate with the finance team to validate payment terms and credit approvals.
- Order Tracking and Reporting:
As an Order Management Coordinator, you will monitor the status of orders to ensure on-time delivery, generate reports on order trends, delivery timelines, and customer satisfaction.
- Problem Resolution:
You will identify and resolve issues related to order discrepancies, shipping delays, or inventory shortages, escalate complex problems to the appropriate teams or management.
- Documentation and Compliance:
Maintain accurate and organized records of orders, invoices, and delivery confirmations, ensure compliance with company policies and procedures for order management.
- Process Improvement:
We encourage continuous improvement and expect the ideal candidate to identify inefficiencies in the order management process and recommend improvements, participate in implementing new tools or systems to enhance order handling.
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Order Fulfillment Coordinator
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Order Management Coordinator
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