Salesforce Operations Director

19 hours ago


Taguig, National Capital Region, Philippines Career Professionals, Inc. Full time

At Career Professionals, Inc., we are seeking a highly skilled Salesforce Delivery Manager to join our team.

Job Description

The successful candidate will possess a deep understanding of Salesforce and its applications, as well as effective people management skills.

This role requires a strong background in sales or sales operations, with excellent communication skills and the ability to empathize with customers and users.

A key aspect of this position is the ability to work collaboratively within a call centre or help desk environment, driving customer satisfaction and resolving issues efficiently.

Key Responsibilities
  • Manage and maintain Salesforce systems, ensuring optimal performance and efficiency.
  • Lead and develop teams to achieve exceptional results and exceed expectations.
  • Develop and implement strategies to drive customer satisfaction and loyalty.
  • Foster strong relationships with stakeholders, including sales teams, customers, and internal partners.
  • Maintain accurate records and reports, utilizing data to inform business decisions.
Requirements
  • Minimum 3 years' experience as a super user or administrator of Salesforce or other CRM tools.
  • Effective leadership and people management skills.
  • Strong understanding and experience within sales or sales operations teams.
  • Excellent verbal and written communication skills in English; additional languages an asset.
  • Investigative and empathetic attitude towards solving customer/user issues.
  • Customer-focused orientation.
  • Experience working in a call centre or help desk environment as a manager or team lead.


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