Incident Resolution Specialist

2 weeks ago

Taguig, National Capital Region, Philippines beBeeCareer Full time ₱400,000 - ₱800,000

Job Description

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  • We are seeking a highly skilled professional to join our team as an Incident Resolution Specialist. The successful candidate will be responsible for resolving functional and technical incidents, as well as providing support to customers with questions and concerns.
  • The ideal candidate will have experience in handling customer inquiries, investigating and resolving incidents, and working autonomously within defined processes and procedures.
  • A strong working knowledge of Amadeus products is essential, as well as excellent customer service, problem-solving, and analytical skills.
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Key Skills and Qualifications

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  • Bachelor's degree holder
  • Experience in handling functional and technical incidents and requests
  • Strong working knowledge on Amadeus Products. Familiarity with reservations, ticketing, cancellations, resolving complaints, refunds, flight issues and delays, etc.
  • Strong customer service, problem solving and analytical skills.
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About the Role

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  • Full-time position based in BGC Taguig
  • Hybrid work setup
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How to Apply

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Create your candidate profile manually or upload your CV/Resume

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Diversity & Inclusion

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We aspire to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

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We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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Contact Information

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Please submit your application through our website

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