Incident Manager
4 days ago
Job Summary:
The Incident Manager (IMO) reports to the Head of the ESS-ITG-SMO-OD-IRD. Serves as the point of contact for all incidents of unplanned downtime/disruption of critical
systems/applications of the Bank. Collaborates with all the support unit's representatives on resolving incidents affecting critical systems/applications the soonest possible time
Role Exposure:
Pre-Incident
- Receives incident reports from internal users of the Bank.
- Validates classification of incidents as a major incident / disruption.
- Serves as the point of contact for all major/critical incidents.
During Incident
- Manages / Performs the internal notification, executive alerts and escalation activities up to service recovery.
- Determines scope of disruption with the support teams.
- Leads the recovery for all major incidents / disruptions.
- Accountable for the Technical Incident War Room.
- Ensures that reported incidents are ticketed and tracked.
- Forwards incident reports to concerned units for resolution/updating.
- Coordinates with concerned support groups and personnel when major/critical incident occurs.
- Logs significant updates to the tickets when available.
Post Incident
- Conducts incident reviews as requested.
- Creates reports as requested for major incident or disruption.
- Recommends incidents that may be converted into problems.
Other Tasks
- Drives Initiatives to reduce incidents or optimize recovery.
- Drives initiatives to reduce escalation and recovery time.
- Serves are a Resource person in documenting and referencing current and previous incidents.
- Participates in system/application test activities when requested.
- Participates in planned and unplanned disaster recovery activities when assigned.
- Performs other duties as may be assigned from time to time.
Work Set-up: 100% fully onsite
Work Location: Either in BGC Taguig or Pasay
Job Type: Full-time
Pay: Php150, Php250,000.00 per month
Work Location: In person
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