Service Communications Specialist

3 days ago


Taguig, National Capital Region, Philippines beBeeCommunication Full time ₱800,000 - ₱1,200,000

Job Title: Service Communications Specialist

 

Job Overview

The role of a Service Communications Specialist is to facilitate and produce real-time incident communications on key service issues affecting customers of our company. High quality customer communication during service incidents is a key service differentiator, and this team ensures that communications published to customers are time-critical, concisely explain the incident, its impact and the recovery statuses and actions.

 

This role performs a critical function of issuance and update of Service Alerts and other associated communications on all service incidents, planned maintenance and information Alerts across regions. The job includes drafting Customer Statements and may involve participating in Technical Recovery calls and Management Team Meetings for business-critical incidents.

 

This role is based in LSEG and supports a strong culture focused on integrity, partnership, excellence and change.

 

Key Responsibilities

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