Real Estate Operations Support Specialist

3 days ago


Caloocan City, National Capital Region, Philippines beBeeSpecialist Full time $6,600 - $8,400

We are seeking a skilled support specialist to join our dynamic real estate operations team. In this role, you will be responsible for providing exceptional technical and administrative support to real estate agents and clients through various communication channels.

This is a hands-on opportunity for someone who enjoys learning independently and can manage multiple tasks at once. You will have the ability to build client-facing responses without relying solely on templates.

  • Support Clients: Serve as the first point of contact for agents, brokers, and clients seeking platform assistance via chat, email, and phone using tools like Intercom, Dialpad, and Salesforce.
  • Troubleshoot Issues: Assist users with basic troubleshooting (e.g., browser compatibility, password resets, connectivity issues)
  • General Support: Guide users through platform challenges and self-learn tools to stay one step ahead.
  • Escalation Cases: May assist with testing and researching issues before they become problems.

To be successful in this role, you will need strong English skills (both written and verbal) and be able to write your own professional replies. Additionally, you should be comfortable multitasking across chat, email, and task tools.

Requirements
  • 2+ years of customer support or technical experience
  • Experience in live chat or tech support environments
  • Strong written and verbal English skills
  • Ability to multitask and prioritize tasks efficiently

We offer a competitive compensation package with clear growth potential based on performance. You will also have the opportunity to work with a collaborative, high-performing team that values your input and autonomy.

Benefits
  • Competitive compensation package
  • Growth opportunities based on performance
  • Collaborative and dynamic work environment


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