Key Performance Customer Support Lead
13 hours ago
Job Description:
As a pivotal figure in our customer service operations, the Customer Support Manager plays a crucial role in overseeing and enhancing the overall customer experience. This position focuses on driving initiatives to improve employee performance, customer relationships, and team dynamics. The successful candidate will be responsible for developing the support team's skills, ensuring the right resources are in place, and promoting a customer-centric culture.
- Developing and implementing training programs to enhance agents' skills, product knowledge, and customer service techniques.
- Collaborating with leadership to ensure the recruitment, onboarding, and retention of high-performing customer support agents.
- Monitoring performance metrics and identifying trends to guide professional development initiatives.
- Managing the performance review process, setting clear goals for team members and providing feedback to ensure continuous improvement.
- Fostering a positive and supportive team environment, ensuring employees feel motivated, valued, and recognized.
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Technical Lead
1 day ago
Davao City, Davao, Philippines beBeeCustomerSupport Full time $92,120 - $121,600About the RoleWe are seeking a skilled professional to lead our customer support team. As a Support Manager, you will be responsible for overseeing a team of engineers and ensuring that our customers receive world-class service.This role involves monitoring team performance, career development, and maintaining high standards of customer satisfaction.Key...
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Senior Customer Support Manager
13 hours ago
Davao City, Davao, Philippines beBeeLeadership Full time $50,000 - $60,000Customer Service Team LeadA highly motivated and results-driven leader is needed to motivate, mentor and elevate our customer support teams. The ideal candidate has a proven background in e-commerce customer service, strong English skills and experience with support tools like G Suite, Zendesk or Freshdesk.Key ResponsibilitiesLead and monitor the performance...
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Customer Service Team Lead
1 day ago
Davao City, Davao, Philippines beBeeCareer Full time $60,000 - $85,000Job OverviewLead a customer service team to deliver exceptional support experiences for clients and partners. Develop policies, procedures, and standards that align with business objectives and customer expectations.Key ResponsibilitiesManage the customer service function to meet quality standards.Design and implement customer service strategies to drive...
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Visionary Operations Executive
1 day ago
Davao City, Davao, Philippines beBee[Customer Centricity] Full time ₱3,000,000 - ₱4,000,000Operations Manager Job SummaryThe Operations Manager plays a pivotal role in managing a team of Front Line Supervisors and Staff within a virtual Contact Center environment. This position requires exceptional leadership, strategic planning, and strong customer service orientation.About the Role:Lead a team of 8 to 10 Front Line Supervisors and Staff across...
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Customer Service Team Lead Opportunity
5 days ago
Davao City, Davao, Philippines beBeeCustomerSupport Full time $40,000 - $64,000Customer Service Team Lead Job DescriptionAt our organization, we're looking for a Customer Service Team Lead who can motivate and mentor our customer support teams to deliver exceptional service.We're seeking an experienced leader with at least 3 years of leadership experience in a customer service environment.A strong command of English is required, both...
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Leadership Opportunities in Customer Support
2 days ago
Davao City, Davao, Philippines beBeeCustomerSupport Full time ₱500,000 - ₱1,000,000Job Title: Customer Support Team LeadAs a key member of our organization, you will play a crucial role in leading and developing the customer support team.The primary responsibility is to oversee day-to-day support operations, coach support specialists, and ensure that clients and users receive top-tier service.Responsibilities:Supervise, mentor, and develop...
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Customer Service Team Lead
1 day ago
Davao City, Davao, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000Job OverviewWe are seeking a seasoned leader to helm a dynamic customer service team. As a Team Leader, you will play a pivotal role in overseeing and supporting a team of professionals.Key Responsibilities:Provide day-to-day guidance and leadership to a team of customer service specialists.Monitor team performance and implement strategies to enhance...
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Customer Experience Lead
1 week ago
Davao City, Davao, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,500,000About the RoleWe are seeking a Retail Specialist to optimize store performance and deliver exceptional customer experiences.This role involves overseeing daily operations, implementing strategies to enhance customer satisfaction, and achieving sales targets.Key ResponsibilitiesAssist customers with their queries and concerns.Sell products and services to...
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Remote Customer Support Specialist
13 hours ago
Davao City, Davao, Philippines beBeeCustomerSupport Full time ₱350,000 - ₱550,000Job SummaryWe are seeking a dedicated and tech-savvy Customer Support Specialist to provide exceptional customer experiences through various communication channels.The ideal candidate will be responsible for managing tickets, providing fast and accurate support, and staying informed on product updates and support practices.Key Responsibilities:Respond to...
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Lead Support Operations Manager
2 days ago
Davao City, Davao, Philippines beBeeSupportOperations Full time $18,000 - $21,600Lead Support Operations ManagerWe are seeking a seasoned professional to oversee the strategic planning and day-to-day operations of our global support team. As a Lead Support Operations Manager, you will play a pivotal role in ensuring the smooth running of our 24/7 operation.Key Responsibilities:Strategic Planning: Collaborate with senior leaders to...
