IT Operations Specialist
7 days ago
About the Role
We are seeking an experienced IT Operations Specialist to join our team at UpSkill MNL. This is a fantastic opportunity to work with cutting-edge technologies and be part of a dynamic team that drives innovation in end-user computing operations.
Key Responsibilities:
- Operational Management: Ensure the stability and efficiency of our end-user computing platforms, including Intune, Active Directory, JAMF, and other enterprise tools.
- Platform Support: Provide operational support and management of the relevant platforms, ensuring seamless delivery of services to our users.
- Solutioning and Analysis: Analyze current services, identify areas for improvement, and develop solutions to enhance operational efficiency and service innovation.
- Automation Opportunities: Identify opportunities for automation to simplify the operational model and improve overall efficiency.
- Collaboration and Communication: Work closely with offshore engineering groups, communicate platform architectures, operational processes, and remediation skills effectively.
Requirements
- ITIL Qualification: Desirable but not essential; strong understanding of IT service management principles.
- Technical Expertise: 2+ years of experience with core technologies such as SCCM, Intune, Active Directory, Group Policy, Windows 10/11, Microsoft 365 Suite.
- Patch Management: Demonstrable experience with patch management technologies, methodologies, and processes highly desirable.
- Microsoft Azure: Fundamental competency/awareness of Microsoft Azure, with experience developing scripted solutions using Microsoft PowerShell.
- Soft Skills: Self-motivated achiever, quickly grasp and interpret salient information, with a can-do approach without supervision.
What We Offer
- Remote Working: Flexible work arrangements to balance work and personal life.
- Domestic Travel: Occasional travel within the country for meetings and collaborations.
About Us
UpSkill MNL is a dynamic organization dedicated to upskilling professionals in the Philippines. We offer a collaborative and innovative work environment that fosters growth and development.
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