Senior Data Operations Manager
1 day ago
About PST:
PST is a leading data operations company that requires a highly skilled and experienced Team Lead to join our team.
Job Summary:
We are seeking a detail-oriented Senior Data Operations Manager to lead our data operations, which include data mining, analysis, processing, and quality checks.
Main Responsibilities:
- Develop new processes and workflows for Data Entry Specialists
- Coordinate workloads and act as a liaison between Regulation Managers/Researchers and Data Entry Specialists
- Communicate tasks assigned by Regulation Managers to Data Entry Specialists
- Organize working schedules of Data Entry Specialists
- Liaise with all workflow participants and act as the point of contact to progress actions
- Provide and maintain documentation
- Implement, optimize, and automate workflows
- Write requirements for other teams
- Conduct individual coaching and group training sessions
- Perform quality checks
- Manage a team of Data Entry Specialists
- Provide reports on the progress of list processing and results of individual Data Entry Specialists
- Train new Data Entry team members on workflows
Requirements:
- Bachelor's or Master's degree in project management or related field
- Minimum 3 years of experience as Project Manager/Coordinator, preferably with both Data Entry Specialist (DES) and non-Data Entry Specialist (DES) teams
- Experience in managing workflows and organizing team members in different time zones
- Experience in working with multiple stakeholders
- Experience in conducting sessions of coaching, mentoring, training in a remote form
- Ability to lead and organize a team for maximum efficiency
- Strong attention to detail
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