Senior Data Operations Manager

1 day ago


Manila, National Capital Region, Philippines PST Full time

About PST:

PST is a leading data operations company that requires a highly skilled and experienced Team Lead to join our team.

Job Summary:

We are seeking a detail-oriented Senior Data Operations Manager to lead our data operations, which include data mining, analysis, processing, and quality checks.

Main Responsibilities:

  • Develop new processes and workflows for Data Entry Specialists
  • Coordinate workloads and act as a liaison between Regulation Managers/Researchers and Data Entry Specialists
  • Communicate tasks assigned by Regulation Managers to Data Entry Specialists
  • Organize working schedules of Data Entry Specialists
  • Liaise with all workflow participants and act as the point of contact to progress actions
  • Provide and maintain documentation
  • Implement, optimize, and automate workflows
  • Write requirements for other teams
  • Conduct individual coaching and group training sessions
  • Perform quality checks
  • Manage a team of Data Entry Specialists
  • Provide reports on the progress of list processing and results of individual Data Entry Specialists
  • Train new Data Entry team members on workflows

Requirements:

  • Bachelor's or Master's degree in project management or related field
  • Minimum 3 years of experience as Project Manager/Coordinator, preferably with both Data Entry Specialist (DES) and non-Data Entry Specialist (DES) teams
  • Experience in managing workflows and organizing team members in different time zones
  • Experience in working with multiple stakeholders
  • Experience in conducting sessions of coaching, mentoring, training in a remote form
  • Ability to lead and organize a team for maximum efficiency
  • Strong attention to detail


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