Social Media Customer Experience Ambassador

2 weeks ago

Porac, Philippines beBeecustomer Full time $5,500

KITSCH is a self-financed, female-owned global accessory brand recognized for positivity and hard work. Established in 2010, KITSCH has grown from door-to-door sales to selling products in over 27 countries across 20,000 retail locations worldwide.

About The Role

Our ideal candidate will respond to customer comments and messages, provide personalized product recommendations, and help customers with their unique questions on social media platforms such as Facebook, Instagram, TikTok, and more.

Key Responsibilities
  • Respond to and resolve customer outreach through direct messages and social media comments.
  • Troubleshoot and resolve complex customer issues, including shipping delays, product defects, missing packages, and payment issues.
  • Provide personalized product recommendations based on customer needs and preferences.
  • Escalate unresolved issues to the appropriate departments and follow up until resolution.
  • Work closely with other Social Media Representatives and Customer Service Representatives to provide mentorship and guidance.
Qualifications
  • Education
    • High-School Diploma or equivalent
    • Preferred: College Degree
  • Experience
    • 2-3 years of social media community management
    • 2-3 years of experience in customer service
    • Background in beauty or retail industry (preferred)
  • Required Skills
    • Track record of resolving complex customer issues
    • Experience with social media management software (Emplifi, Agorapulse, Hootsuite, etc.)
    • Customer service software and tools
  • Desired Skills
    • Shopify and connected apps
  • Soft Skills
    • Empathy
    • Problem-solving
    • Customer-oriented approach
    • Clear communication
About Our Brand

We believe everyone should feel confident purchasing our products, regardless of hair type, style or budget.

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