
Senior Program Administrator
20 hours ago
We seek an Operations Excellence Specialist to oversee the day-to-day operations of our online program. This is a central operations role responsible for managing program backend and ensuring seamless execution.
Key Responsibilities:\- Manage end-to-end program operations, including setup, enrollment, tagging, survey tracking, and progress reporting
- Coordinate weekly content drip and communications
- Troubleshoot access issues, subscription problems, or payment questions via Stripe
- Live Call Support & Group Coordination: Coordinate group calls with health coaches, plan format and flow, set up Zoom links, send reminders, manage recordings and post-call uploads
- Attend and administer all live Zoom sessions: admit participants, handle breakout room assignments and timing, monitor chat, technical issues, and support participant needs
- Flag follow-up tasks from calls
- Video & Resource Management: edit and update videos using Descript, make light updates to PDFs and workbooks in Canva, organize and maintain assets in Google Drive
- Participant Support & Community Management: answer emails and community messages with professionalism and empathy, direct clients to resources that answer their question, monitor engagement and flag drop-offs or disengaged participants- followup with them
- Admin, QA, and Continuous Improvement: regularly test and maintain program links, automations, and lesson sequencing, keep SOPs up to date and improve processes over time, suggest improvements based on participant feedback and operational bottlenecks, collecting testimonials from participants, updating website with testimonials and other edits
- 3+ years of experience managing operations for online programs, courses, or memberships
- Strong Kajabi experience (or similar LMS)
- Confident using: Descript, Canva, Zoom, Google Workspace, Typeform, Stripe
- Excellent English (spoken and written)
- Extremely organized, with proven ability to manage time-sensitive weekly workflows
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