Senior Systems Support Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines beBeeAccountManager Full time ₱7,200 - ₱7,800
Job Title

A key role exists for a detail-driven Systems Support Account Manager to blend system setup, workflow oversight, and account coordination.

About the Role

This position involves configuring internal systems for new and existing client accounts, ensuring seamless account delivery and high client satisfaction.

  • Configure and maintain internal systems for client accounts.
  • Optimize systems to support account delivery and client satisfaction.
Responsibilities

The ideal candidate will bring strong process management capabilities, a high level of data accuracy, solid IT proficiency, and a commercial mindset.

  • Develop and refine internal workflows to improve operational efficiency.
  • Maintain accurate records across systems; perform regular data audits.
  • Implement data validation procedures to ensure accuracy throughout the client lifecycle.
  • Collaborate closely with client-facing Account Managers to support account delivery.
  • Assist with the preparation of client reports, proposals, and system demonstrations.
Requirements

To be successful in this role, you will require:

  • Proven experience in systems support, operations, or account management.
  • Strong process management and optimization skills.
  • Exceptional attention to detail and commitment to data accuracy.
  • Proficiency in standard IT tools (e.g., CRMs, Excel, collaboration platforms, databases).
  • Excellent communication and cross-functional collaboration skills.
  • Bachelor's degree in a relevant field.
Preferred Qualifications

Prior experience in system setup or onboarding in a SaaS or property-related context is highly desirable.

  • Experience in system setup or onboarding.
  • Familiarity with data management and reporting tools.

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