E-Commerce Relationship Manager

20 hours ago

Cainta, Calabarzon, Philippines beBeeCustomer Full time ₱12,000 - ₱15,000
Customer Success Specialist
We're redefining the e-commerce experience for customers at TalentPop App. Collaborating with fast-growing online businesses, we deliver top-tier service and sales support that enhances every step of the buyer's journey.

Are you someone who transforms questions into solutions, challenges into opportunities, and conversations into conversions? We're looking for a motivated Customer Success Specialist to join our remote team. This role involves supporting customers throughout their shopping experience while actively contributing to sales goals and retention efforts. If you’re ready to make an impact while working from home, keep reading — we'd love to meet you.

Key Responsibilities:
  • Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
  • Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
  • Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
  • Brand Representation: Deliver a personalized experience that reflects each brand's voice, values, and standards.
  • Customer Insights: Record and share feedback that can help improve customer experience and internal processes.
  • Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey.

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