E-commerce Account Manager
2 days ago
E-commerce Account Manager Role Overview
As a seasoned e-commerce professional, you will be responsible for managing key client relationships and driving business growth through strategic account planning and campaign execution.
Key Responsibilities:
- Develop comprehensive business plans and account strategies to support global channel growth.
- Conceptualize and lead tailored marketing campaigns in collaboration with internal teams and external partners.
- Align buying strategies with campaign planning to ensure business goals (sales, gross margin, and sell-through rate) are achieved.
- Conduct in-depth post-campaign analysis to identify missed opportunities and develop action plans for future performance improvements.
- Integrate campaign insights into strategic account planning to maximize sales and profitability.
- Perform competitive audits across partners with low conversion to refine pricing strategies and improve performance.
- Monitor competitor activities, pricing models, and promotional tactics to adapt effectively and maintain market edge.
- Leverage tools such as page view reports, search term data, traffic analytics, and SKU performance metrics to understand customer buying behavior.
- Identify high-performing and underperforming SKUs to optimize product assortment and positioning.
- Utilize internal data platforms and web analytics tools to monitor item visibility and enhance product presence across various marketplace platforms.
- Continuously optimize listings, keywords, and content to drive discoverability and improve conversion.
- Lead and oversee multiple marketplace-related initiatives, ensuring timelines, resources, and departmental collaboration are managed effectively.
Requirements:
- Bachelor's degree in Business, E-commerce, Marketing, or a related field.
- +5 years of experience in e-commerce, account management, or marketplace strategy.
- Proven track record of driving sales and growth in a multi-channel or online marketplace environment.
- Strong analytical skills with advanced proficiency in Excel, Google Analytics, Power BI, and marketplace reporting tools.
- Experience working cross-functionally with product, operations, finance, and marketing teams.
- Excellent project management, communication, and stakeholder management skills.
- Exceptional communication skills in English—both written and verbal—with the ability to convey complex ideas clearly and professionally.
- Strong interpersonal and collaboration skills with a demonstrated ability to work effectively across teams and functions.
- Highly organized and detail-oriented, with excellent time management abilities and a knack for juggling multiple priorities in fast-paced environments.
- Strategic thinker who aligns decisions and actions with the organization's broader business goals and demonstrates a clear understanding of market dynamics and financial impact.
What You'll Get
You will find an environment that nurtures learning and provides opportunities for growth. You will have the opportunity to make an impact on fast-growing startups and dynamic companies.
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