Remote Customer Service Specialist

2 days ago

General Santos, Soccsksargen, Philippines beBeeService Full time ₱250,000 - ₱350,000
Customer Service Representative

The primary responsibility of this role is to manage customer interactions effectively, providing solutions and support through inbound and outbound calls. This position requires strong communication skills, a patient demeanor, and the ability to multitask.

Key Responsibilities:

  • Respond promptly to customer inquiries, resolving issues efficiently and professionally.
  • Utilize various resources to gather information, ensuring accurate and timely resolutions.
  • Maintain detailed records of interactions, including customer feedback and concerns.
  • Guide customers through available options, empowering them to make informed decisions.
  • Adhere to established scripts, policies, and procedures while leveraging available tools and technology.

Required Qualifications:

  • High school diploma or equivalent education.
  • Previous experience in a call center environment.
  • Proficiency in the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
  • Ability to multitask and prioritize tasks effectively.

Benefits:

This role offers a dynamic and supportive work environment, with opportunities for growth and development. As a valued member of our team, you will receive comprehensive training, enabling you to excel in your role and advance your career.

What We Offer:

  • A competitive compensation package.
  • Ongoing training and professional development opportunities.
  • A collaborative and inclusive work environment.
  • A chance to make a positive impact on customer experiences.

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