Business Operations Leader

1 day ago

San Fernando, Central Luzon, Philippines beBeeOperations Full time ₱900,000 - ₱1,200,000
Key Roles and Responsibilities

This role oversees daily operations, ensuring seamless service delivery and adherence to SLAs. The successful candidate will be responsible for managing, coaching, and developing team managers and supervisors to drive performance and engagement.

Additionally, this position involves analyzing key performance metrics to identify trends, areas of improvement, and implementing corrective actions. A strong understanding of workforce management, process optimization, and client relationship management is essential for success in this role.

  • Oversee daily operations to ensure seamless service delivery and adherence to SLAs.
  • Manage, coach, and develop team managers and supervisors to drive performance and engagement.
  • Analyze key performance metrics to identify trends, areas of improvement, and implement corrective actions.

Required Skills and Qualifications

The ideal candidate will possess a college degree and a combination of training and experience. A minimum of 3 years of experience in BPO operations management and leadership roles is required. Proven track records in managing large teams, driving performance, and improving operational efficiency are highly valued.

Strong leadership, communication, and decision-making skills are essential for success in this role. Proficiency in data analysis, reporting tools, and KPI monitoring is also necessary.

  • College Graduate and Combination of Training and Experience.
  • Minimum of 3 years of experience in BPO operations management and leadership role.
  • Proven track record in managing large teams, driving performance, and improving operational efficiency.
  • Strong leadership, communication, and decision-making skills.
  • Proficiency in data analysis, reporting tools, and KPI monitoring.

Benefits

MCI offers a competitive compensation package, including a base salary and performance bonuses. Additional benefits include HMO coverage, dental coverage, free meals during training, career growth opportunities, allowances for rice, clothing, laundry, and meals, and employee shuttle services.

  • HMO Coverage plus dependent.
  • Dental Coverage.
  • Free meal during training.
  • Career growth and learning.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Employee shuttle services.

Work Environment

This job operates in a professional office environment. While performing the duties of this role, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.


Diversity and Equality

At MCI, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications.


About Our Company

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

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