Team Leader

4 days ago

San Fernando, Central Luzon, Philippines Sutherland Full time $40,000 - $60,000 per year

Sutherland is seeking an organized and goal-oriented person to join us as a Team Leader (Banking & Financial). We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching, and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities.Accomplish weekly deliverables, such as:Coaching compliance inclusive of RCAs and action plans. Weekly audit requirements and call scrubbings.

Team attendance infractions insights through internal Sutherland attendance tool. Provide ideas that can help the client improve their product, business, processes, and/or policies. Present Team Performance to Clients as needed.

Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale. Set up accountability discussions on attendance and performance challenges.

Report potential red flags on employee retention and partner with Operations Manager on stay interviews. Keep employees in the loop for any internal and external updates. Have Team participate in Site and Program employee engagement activities.

Come up with Team level mini engagement activities to hype morale. Our most successful candidates will have:At least two years of experience as a Team Leader handling banking & financial campaigns specifically credit/debit card, customer service, and/or collections. Ability to work in MS Office.

Ability to work in a fast-paced environment. Proactive in developing trust and professional rapport with employees and team members; work as a team player. Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.

Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner. Amenable to working onsite in Clark, Pampanga.

  • IT Team Leader

    4 days ago

    San Fernando, Central Luzon, Philippines Kwanii Full time ₱25,000 - ₱30,000 per year

    We are looking for an experienced and hands-on IT Team Leader to oversee and guide our onsite IT team in Pampanga. The ideal candidate will have a solid background in IT operations, strong leadership skills, and a proactive approach to problem-solving. This role requires a balance of technical expertise and people management, ensuring smooth IT support,...

  • Collections Team Leader

    4 days ago

    San Fernando, Central Luzon, Philippines Sutherland Full time $40,000 - $60,000 per year

    Sutherland is seeking an organized and goal-oriented person to join us as a Collections Team Leader - Banking and Financial Account. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youManaging Team Performance:...

  • IT Team Leader

    4 days ago

    San Fernando, Central Luzon, Philippines Kwanii Full time ₱25,000 - ₱30,000 per year

    We are looking for an experienced and hands-on IT Team Leader to oversee and guide our onsite IT team in Pampanga. The ideal candidate will have a solid background in IT operations, strong leadership skills, and a proactive approach to problem-solving. This role requires a balance of technical expertise and people management, ensuring smooth IT support,...

  • Retail Team Leader

    2 weeks ago

    San Fernando, Central Luzon, Philippines beBeeLeadership Full time

    **Job Opportunity**We are seeking a results-driven leader to oversee our store operations. As the head of our retail team, you will be responsible for driving sales growth, improving customer satisfaction, and fostering a positive work environment.This role offers a unique opportunity to develop your leadership skills, working closely with our team to...

  • Operations Team Leader

    4 days ago

    San Fernando, Central Luzon, Philippines beBeeLeadership Full time ₱600,000 - ₱1,200,000

    Job Role:Operations LeadershipWe are seeking a highly skilled and experienced Operations Manager to join our team. The ideal candidate will have a proven track record of successfully managing teams, driving business growth, and improving operational efficiency.Key Responsibilities:Managing Cluster/Community PerformanceComplete weekly coaching sessions and...

  • Housekeeping Team Leader

    4 days ago

    San Fernando, Central Luzon, Philippines Iwantclean Full time $25,000 - $40,000 per year

    Job Summary: We are looking for a reliable and proactive Housekeeping Team Leader to oversee day-to-day housekeeping operations and ensure cleanliness standards are consistently met across all assigned areas. The successful candidate will supervise a team of housekeeping staff, provide training and support, and coordinate daily activities to maintain a...

  • Team Leader

    4 days ago

    San Fernando, Central Luzon, Philippines Toplis Logistics Inc. Full time ₱800,000 - ₱1,200,000 per year

    Lead and mentor a team of [number] professionals, providing guidance, support, and constructive feedback to help them grow and succeed.Manage team performance, including setting clear goals, conducting regular one-on-one meetings, and performing performance reviews.Assign tasks and projects efficiently, ensuring deadlines are met and workloads are...

  • Production Team Leader

    4 days ago

    San Fernando, Central Luzon, Philippines 168 Plastic Full time ₱300,000 - ₱500,000 per year

    What we're looking forAt least College LevelComputer literateMust have at least related work experienceExcellent communication and interpersonal skills to effectively lead and motivate your teamProblem-solving and decision-making abilities to quickly address any production challengesA commitment to maintaining a safe and efficient work environmentJob Type:...

  • Sales Team Leader

    6 days ago

    San Fernando, Central Luzon, Philippines beBeeBusiness Full time ₱800,000 - ₱1,200,000

    Job SummaryThe key objective of this role is to oversee the sales strategy and implement initiatives that drive business growth, while ensuring long-term sustainability.Identify market trends and competitor movements to capitalize on sales opportunities.Grow the customer base, improve account profitability, and build strong relationships with existing...

  • Unlocking Team Potential

    3 days ago

    San Fernando, Central Luzon, Philippines beBeeLeadership Full time ₱2,500,000 - ₱4,000,000

    Unlocking Team PotentialWe are seeking a results-driven Team Leader to join our team. This is an exceptional opportunity for a highly motivated and experienced professional to drive business success by leading a high-performing team.The ideal candidate will have a proven track record of delivering outstanding results in a fast-paced environment, with the...