Customer Experience Expert
1 day ago
We are seeking a Customer Support professional to deliver prompt, high-quality responses to customer inquiries. The ideal candidate is personable, detail-oriented, and professional with strong research skills and the ability to adapt to various requests.
Key Responsibilities
- Monitor, troubleshoot, and respond to inbound and support-related inquiries in real-time, providing clear and helpful responses.
- Open and monitor Jira tickets, escalating internally as needed.
- Understand customer context to offer relevant and strategic support.
Requirements
- Excellent English communication skills: verbal, written, and reading (essential).
- 4+ years of experience in customer support preferably in SaaS, eCommerce, or tech (required).
- Familiarity with conversion rate optimization best practices.
- Ability to problem-solve and provide thoughtful and accurate responses.
Benefits
The successful candidate will have opportunities for career growth and development within a dynamic team.
Other Considerations
Absolutely essential skills include:
- Strong communication and interpersonal skills.
- Adaptability and flexibility in a fast-paced environment.
- Proven ability to work collaboratively as part of a remote team.
-
Customer Experience Expert
1 day ago
Manila, National Capital Region, Philippines beBeeExperience Full time ₱75,000 - ₱150,000We are seeking a Customer Experience Expert to drive client success and growth with our global partners.As the primary point of contact, collaborate with Sales teams to acquire new clients and define project scopes.Closely work with Client Success teams to deliver exceptional client experiences, enhance relationships, and address escalations.Key...
-
Customer Experience Expert
1 day ago
Manila, National Capital Region, Philippines beBeeTechnical Full time ₱3,200 - ₱4,800Customer Service Representative Job DescriptionJob Overview:We are seeking a highly skilled Customer Service Representative to provide exceptional customer experience and support our customers across the globe.This position will focus on delivering top-notch services during EMEA time zones. You will be an expert on all aspects of our services, able to assist...
-
Expert Customer Experience Leader
4 days ago
Manila, National Capital Region, Philippines beBeeCustomerEducationAndEnablement Full time $100,000 - $135,145Customer Education and Enablement ManagerAt our organization, we strive for excellence in customer education and enablement. We're a dynamic team that's passionate about delivering exceptional customer experiences.We're seeking a skilled Customer Education and Enablement Manager to join our team. In this role, you'll be responsible for designing and...
-
Manila, National Capital Region, Philippines beBeeCustomer Full time $65,000 - $85,000The role of Product Expert is a crucial position at an organization, focused on delivering exceptional customer experiences by leveraging deep product knowledge and strong communication skills.Key Responsibilities:Handle customer inquiries in digital and voice channels to provide technical support.Ask thoughtful questions to troubleshoot and resolve customer...
-
Customer Experience Specialist
22 hours ago
Manila, National Capital Region, Philippines beBeeSupport Full time ₱8,000 - ₱12,000OverviewEmpowering individuals and small businesses to succeed online faster and easier involves embracing relentless change, complexity, and uncertainty.About YouLeading teams or projects requires contributing to the customer experience based on evolving customer and organizational needs.ResponsibilitiesAs a Technical Support Specialist, you will provide...
-
Customer Experience Expert
2 weeks ago
Manila, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000We are looking for a professional to provide top-notch support to our customers. As a Customer Support Specialist, you will be the key contact for dealing with customer inquiries and resolving any technical issues they may have.Responsibilities:Provide fast and personalized support to customers via phone, email, or video callWork on a ticket system to ensure...
-
Customer Experience Expert
6 days ago
Manila, National Capital Region, Philippines beBeeCustomerService Full time $25,000 - $35,000Customer Service Representative RoleWe are seeking a highly skilled and personable customer service professional to join our team. This is a full-time, permanent position designed for someone who is fluent in English, quick-thinking, clear and efficient in communication, and genuinely pleasant to talk to.In this role, you will be handling general inbound...
-
Customer Experience Specialist
1 day ago
Manila, National Capital Region, Philippines beBeeCustomerData Full time $60,000 - $100,000Job DescriptionThe role of the Customer Data Management Analyst is to support various marketing and analytics activities. The successful candidate will be expected to work closely with key stakeholders and global data privacy experts to understand customer data structure and business needs.This position will also be responsible for ensuring data ease of use...
-
Customer Experience Expert
22 hours ago
Manila, National Capital Region, Philippines beBeeTechnical Full time ₱150,000 - ₱200,000We're seeking an accomplished Technical Support Specialist to deliver exceptional client experiences and drive customer success.
-
Customer Experience Expert
2 days ago
Manila, National Capital Region, Philippines beBeeExpert Full time $120,000 - $160,000Job Description\This role combines senior consulting and management responsibilities to engage customers in a consultative capacity and provide expertise around NICE products, contact center industry, and other ecosystem topics.\Main Responsibilities\\Manage customer expectations and satisfaction\Configure NICE products based on best practices and customer...
