Customer Experience Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeCustomerData Full time $60,000 - $100,000
Job Description

The role of the Customer Data Management Analyst is to support various marketing and analytics activities. The successful candidate will be expected to work closely with key stakeholders and global data privacy experts to understand customer data structure and business needs.

This position will also be responsible for ensuring data ease of use by establishing processes for data management activities. Additionally, it will assist teams in leveraging customer data to personalize experiences according to varying show, business or campaign objectives.

Main Responsibilities:
  • Data Process Management: Work with various teams handling customer data to develop and establish an efficient and compliant flow of data and data usage from onshore or from varying CRM and registration systems to the campaigns and projects.
  • Data Governance: Adhere to global data privacy laws and standards to ensure data integrity at all times. Develop local policies in adherence to regional/BU policies.
  • Marketing Data List Extractions & Segmentation: Assess data requirements to develop and manage accurate lists for marketing campaigns, customer insights and other marketing-related functions; includes list checking and matching, and privacy checks.

Required Skills and Qualifications:

  • Intermediate skills on MS Office, Expert with Microsoft Excel
  • Experience in data management and processes in Salesforce and Oracle Business Intelligence or similar tools
  • Understanding of data gathering, inspecting, cleansing, transforming, and modeling/diagramming techniques
  • General knowledge on GDPR and other data privacy laws globally
  • Keen attention to detail
  • Strong analytical capabilities
  • Excellent presentation skills
  • Proven stakeholder management
  • Excellent communication skills
  • Proven time and project management skills

Benefits:

  • We are committed to providing a fair and accessible hiring process.
  • We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Others:

  • Bachelor's degree holder
  • At least 3 years of relevant experience
  • Experience dealing with various stakeholders in a global perspective

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