Customer Experience Expert

1 day ago

Manila, National Capital Region, Philippines beBeeTechnical Full time ₱3,200 - ₱4,800
Customer Service Representative Job Description

Job Overview:

We are seeking a highly skilled Customer Service Representative to provide exceptional customer experience and support our customers across the globe.

This position will focus on delivering top-notch services during EMEA time zones. You will be an expert on all aspects of our services, able to assist with the most challenging inquiries.

Key Responsibilities:

  1. Support customers by email and phone with their inquiries on a day-to-day basis.
  2. Manage customer expectations appropriately and always follow up on promises and time commitments.
  3. Accurately log all customer communications in our ticket tracking system.
  4. Understand customer business processes and software system processes and their relationships.
  5. Complete regular tasks for customers such as report creation.
  6. Ensure reported defects are thoroughly tested, replicated and documented.
  7. Work closely with our development support team to resolve incidents timely and within service level agreements.
  8. Update internal and customer facing knowledge base with new support articles, videos and training material.
  9. Able to occasionally travel and visit customers.

About You:

  1. You understand the concept of providing excellent customer experience.
  2. You are eager to build strong relationships with our customers and their employees.
  3. You are friendly, empathetic, patient and personable even under stressful circumstances.
  4. You have outstanding written and verbal communication skills.
  5. You can exercise problem-solving skills creatively and systematically.
  6. You demonstrate great attention to detail, and are an organized thinker.
  7. You have strong technical, software, internet experience.
  8. You are available for rotational on-call After Hours Support.
  9. You have 3+ years of customer/technical service experience.

Nice To Have:

  1. You have knowledge of relational databases, SQL, Microsoft Excel.
  2. You have experience in supply-chain, logistics or manufacturing.
  3. You are multilingual.

Requirements:

The ideal candidate should possess a strong ability to solve problems creatively and work well under pressure. Strong communication and interpersonal skills are essential for this role. If you are passionate about helping people and want to work in a fast-paced environment, we encourage you to apply.

Benefits:

This role offers a competitive salary, comprehensive benefits package and opportunities for professional growth and development.

How to Apply:

If you are interested in this exciting opportunity, please submit your resume and cover letter for consideration. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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