Customer Service Expert

2 days ago


Iloilo City, Western Visayas, Philippines beBeeCompliance Full time ₱150,000 - ₱250,000
Customer Service Role

As a customer service professional, you will be the primary point of contact for clients and contractors, providing timely and effective solutions to their queries and concerns.

Job Type: Full-time, Graveyard Shift (7 PM- 4 AM)

Work Setup: Onsite - Iloilo Gateway Hotel & Suites, Pavia, Iloilo City

Our organization has partnered with a leading provider of risk and compliance auditing and management services to the built property sector. Our clients are some of the largest corporations in Australia, and we employ a four-pillar approach to risk and compliance management - Essential Services Management, Property Risk, Height Safety, and Emergency Management.

Key Responsibilities
  • Interpreting client needs and validating requirements
  • Responding to client inquiries and resolving issues promptly
  • Effective communication with clients and contractors
  • Maintaining internal and external service standards
  • Tracking and closure of outstanding jobs within agreed KPIs
  • Participating in staff development and system enhancements
Requirements
  • Fresh graduates or individuals with two years of customer service experience
  • Excellent verbal and written communication skills (phone and email)
  • Strong problem-solving abilities
  • Basic knowledge of Microsoft Office Suite
  • Experience in customer-facing roles is advantageous
  • Attention to detail and accuracy are essential
  • Ability to work individually and as part of a high-performing team
  • Capacity to prioritize tasks, multitask, and manage time efficiently


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