Chief Customer Experience Advocate

4 days ago

Manila, National Capital Region, Philippines beBeeExperience Full time ₱900,000 - ₱1,200,000
Customer Experience Champion

At our organization, our goal is to create an extraordinary world for our people and customers. We strive to unite passionate individuals who believe they can make a difference. As the Customer Experience Champion, you will play a crucial role in enhancing customer experience, making it a key differentiator for us. This role will focus on the customer lifecycle episode by co-creating the episode's North Star and leading initiatives for significant customer experience improvements.

Key Responsibilities
  • Collaborate with cross-functional teams to ensure projects align with the episode's experience vision.
  • Establish and communicate the North Star Experience for each customer lifecycle episode and act as the central authority for new experience-related decisions within the episodes.
  • Guide Brand CX Strategy Partners in creating, refining, and assessing customer journeys aligned with the North Star experience defined for each episode.
  • Engage regularly with customer-facing teams and stakeholders to gather real-time feedback and operational insights.
  • Develop advocacy initiatives that are visionary and future-focused, not solely reactive.

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