URGENT Customer Care Advocate

4 days ago

Manila, National Capital Region, Philippines John Clements Consultants, Inc. Full time ₱250,000 - ₱600,000 per year

Required Education / Experience / Skills:

  • 4 Year College Degree
  • Business degree / background, optional
  • Customer Service Experience, good to have
  • PC skills: PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet/Intranet for business functions
  • Above average to excellent written and verbal communication skills
  • Ability to handle varying workloads
  • Work set-up and schedule: Must be amenable and committed to work on a night-shift schedule and on a hybrid work set-up (8pm to 5am / Monday to Friday; weekends-off / once a week work-onsite then four days WFH per week)

Major Responsibilities

  • Perform more complex research of debits for customer claims and returns and process the corresponding credits and/or denials
  • Approve/deny all returns based on policy, appeal denied return items, assist with dispute resolution
  • Review debit information, make direct calls to customer to obtain missing information.
  • Monitor outstanding deductions and reconcile balances.
  • Notify distribution center of shipping discrepancies.
  • May authorize credit up to appropriate credit value assigned.   Credits of greater value must be approved by Supervisor or Manager of department, or appropriate director.
  • Reviews accuracy of credit files and maintains appropriate credit files.
  • Responsible for distributing credit copies and supporting documents.
  • Write denial letters to customer for debits/claims that are denied.
  • Provide excellent customer service to business unit POCs and other internal customers
  • Prepare monthly metric reports, field credit reports etc.
  • Work with sales force and collections to keep outstanding balances minimal.
  • Process promotional event credits
  • Escalate issues and concerns to management.
  • Verify reviewable items with planners and counterparts
  • Adhere to all Export, Import and Supply Chain Security Policy requirements relevant to the position
  • Adhere to ISO Standards
  • Job duties include but are not limited to the above

Leadership Competency

  • Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
  • Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
  • Manages Conflict – Handling conflict situations effectively, with a minimum of noise.
  • Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Position Summary

The Customer Care Advocate I perform a complex transactions regarding claims and returns requests and process corresponding credits and/or denials. Work closely with other departments to resolve disputed claims or debits. Monitor system for outstanding deductions and process resolution.

  • Customer Care Advocate

    4 hours ago

    Manila, National Capital Region, Philippines Regal Rexnord Full time ₱350,000 - ₱700,000 per year

    Position SummaryThe Customer Care Advocate II serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA II receives general product, systems, and process training on...

  • Customer Care Advocate

    3 weeks ago

    Manila, National Capital Region, Philippines Regal Rexnord Full time

    OverviewJoin to apply for the Customer Care Advocate role at Regal Rexnord.Position SummaryPerform complex transactions regarding claims and returns requests and process corresponding credits and/or denials. Work closely with other departments to resolve disputed claims or debits. Monitor system for outstanding deductions and process resolution.Required...

  • Customer Advocate

    4 days ago

    Manila, National Capital Region, Philippines Atlassian Full time ₱1,200,000 - ₱2,400,000 per year

    Overview:Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a...

  • Customer Success Lead

    4 days ago

    Manila, National Capital Region, Philippines Abby Care Full time ₱1,200,000 - ₱2,400,000 per year

    We're Making Family Care PossibleAt Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already...

  • Customer Success Lead

    1 week ago

    Manila, National Capital Region, Philippines Abby Care Full time ₱1,200,000 - ₱2,400,000 per year

    About Abby CareMaking family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care...

  • Customer Support Advocate

    4 weeks ago

    Manila, National Capital Region, Philippines Ignition Full time

    OverviewCustomer Support Advocate (18 months contract) at Ignition. We are looking for a Customer Support Advocate to join Ignition on an 18-month fixed term contract. You will be the first point of contact for our clients, owning customer communications from initial request through to resolution.Ignition is a platform for professional services that...

  • AfterHours Care Coordinator

    3 weeks ago

    Manila, National Capital Region, Philippines ISTA Personnel Solutions Full time

    ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.We are currently seeking a...

  • Customer Support Advocate

    4 days ago

    Manila, National Capital Region, Philippines Ignition Full time $40,000 - $80,000 per year

    Company Description Who we are:Founded in 2013, Ignition is a platform for professional services that empowers businesses to get paid faster, and run smarter. Ignition automates and optimizes proposals, client agreements, billing and payment collection to put an end to late payments, unbilled work and mundane repetitive admin.Ignition also integrates with...

  • Customer Support Advocate

    4 days ago

    Manila, National Capital Region, Philippines Ignition Full time $60,000 - $80,000 per year

    Who we are:Founded in 2013, Ignition is a platform for professional services that empowers businesses to get paid faster, and run smarter. Ignition automates and optimizes proposals, client agreements, billing and payment collection to put an end to late payments, unbilled work and mundane repetitive admin.Ignition also integrates with leading apps such as...

  • Customer Care Advocate

    3 weeks ago

    Manila, National Capital Region, Philippines API Delevan, Inc. Full time

    **Position Summary:**Perform complex transactions regarding claims and returns requests and process corresponding credits and/or denials. Work closely with other departments to resolve disputed claims or debits. Monitor system for outstanding deductions and process resolution.**Required Education / Experience / Skills:*** 4 Year College Degree* Business...