Branch Operations Leader

2 days ago

Davao City, Davao, Philippines beBeeBusiness Full time ₱900,000 - ₱1,200,000
Job Overview

The Branch Operations Lead is responsible for overseeing the overall performance and profitability of the branch. This role involves managing day-to-day operations, sales performance, and customer service while ensuring compliance with company policies and operational excellence.

Key Responsibilities
  • Supervise and oversee the daily activities of the branch, ensuring smooth workflow and operational efficiency.
  • Implement and enforce company policies, standard operating procedures (SOPs), and compliance regulations.
  • Monitor and analyze branch KPIs, sales performance, and operational effectiveness.
  • Manage inventory levels, costs, and stock management to optimize business outcomes.
Sales & Business Development
  • Develop and execute sales strategies to achieve revenue targets and business growth.
  • Identify new market opportunities and customer needs, and capitalize on them.
  • Build and maintain strong relationships with clients, partners, and stakeholders.
  • Lead marketing initiatives and customer engagement strategies to drive business results.
Team Leadership & Development
  • Lead, train, and motivate branch staff to achieve high performance and productivity.
  • Conduct coaching, mentoring, and performance evaluations to ensure employee development.
  • Foster a positive work environment that promotes teamwork, accountability, and customer focus.
Customer Service & Relationship Management
  • Ensure excellent customer service standards to enhance customer satisfaction and retention.
  • Address customer concerns, feedback, and escalations in a professional and timely manner.
  • Implement initiatives to improve the overall customer experience and brand reputation.
Financial Management & Reporting
  • Manage branch financials, including budgeting, expense control, and profitability analysis.
  • Ensure accurate and timely reporting of sales, expenses, and operational metrics.
  • Conduct risk assessments and implement measures to mitigate financial and operational risks.
Requirements
  • Bachelor's degree in Business Administration, Management, or a related field.
  • 2-3+ years of experience in branch operations, sales, or business management.
  • Strong background in business development, financial management, and operational oversight.
  • Proven leadership and team management skills.
  • Excellent communication, problem-solving, and decision-making abilities.
Preferred Skills
  • Ability to analyze data, implement process improvements, and drive operational excellence.
  • Customer-focused mindset with a passion for delivering exceptional service.

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