Empowering Learners through Exceptional Support

2 days ago

Angeles City, Central Luzon, Philippines beBeeCare Full time ₱35,000 - ₱65,000

Customer Service Representative

Job Description:

As a skilled Customer Service Representative, you will play a vital role in fostering the success of our Learners. Your exceptional communication skills and attention to detail will enable you to deliver top-notch support, ensuring that our Learners receive timely and effective assistance.

About the Role:

  • Deliver proactive care and support to Learners, promoting their academic achievement and overall well-being.
  • Proactively address Learner concerns by providing thoughtful suggestions and taking appropriate actions to resolve issues effectively.
  • Direct Learners to relevant company resources, ensuring they have access to necessary tools, policies, and support services.
  • Assist with the general orientation of new Learners, providing guidance on company policies, processes, and available resources.
  • Review, interpret, and evaluate Learner data and metrics to identify at-risk Learners and provide tailored advice and interventions.
  • Maintain accurate and thorough records of Learner interactions and relevant data as required.
Required Skills and Qualifications:

We are looking for an individual who possesses:

  • Proficiency in reading, writing, and comprehending English.
  • Excellent interpersonal and customer service skills, with the ability to engage effectively with diverse groups.
  • Strong attention to detail, coupled with exceptional analytical and investigative skills.
  • Ability to work independently in a fast-paced, high-pressure environment.
  • Outstanding multitasking and prioritization abilities to manage competing demands efficiently.
  • Demonstrated commitment to teamwork and collaboration, particularly in a remote working environment.

Work Levels:

  1. Work Level 1: Ensure Learner registrations are accurate and comply with company standards, including proper documentation. Process and manage Learner information update requests via email. Handle all tasks related to scheduling exams and providing exam-related information.
  2. Work Level 2: Process and resolve refund requests in compliance with company policies and guidelines. Provide top-notch support to premium customers, including enterprise clients, ensuring high-quality service and resolution.
  3. Work Level 3: Address and resolve advanced tickets involving complex issues, technical bugs, or system errors. Monitor and identify recurring or new issues across multiple tickets and escalate to the Team Lead for further action.
Benefits:

We offer a range of benefits to support your growth and well-being, including:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.

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