Transforming Experiences through Exceptional Service

2 days ago

Angeles City, Central Luzon, Philippines beBeeDedication Full time ₱100,000 - ₱120,000
Customer Service Representative Opportunity

We are seeking a professional and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through effective communication, problem-solving, and issue resolution.

The ideal candidate will have excellent interpersonal skills, the ability to work in a fast-paced environment, and a strong commitment to delivering high-quality service. You will be required to maintain accurate records, handle multiple phone calls simultaneously, and respond to customer inquiries in a timely and professional manner.

Key Responsibilities:

  • Handle customer inquiries and resolve issues efficiently and effectively.
  • Provide accurate and timely information to customers regarding products and services.
  • Maintain accurate records of customer interactions and update customer information as necessary.
  • Collaborate with other team members to achieve customer satisfaction goals.
  • Stay up-to-date with company policies, procedures, and product knowledge.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Flexible working hours and remote work options.
  • Recognition and rewards for outstanding performance.

Physical Requirements:

This role requires sitting for long periods, using a computer and telephone headset, and occasional movement around the office. The ideal candidate will be able to lift up to 40 pounds and stand for extended periods.

Conditions of Employment:

  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit to background and security investigations.

Reasonable Accommodation:

MCI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodation to qualified employees with disabilities.

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