Supporting Families Through Caregiver Services

1 day ago

Angeles City, Central Luzon, Philippines beBeeCaregiver Full time ₱600,000 - ₱1,200,000
Family Caregiver Support Specialist

Making a difference in the lives of family caregivers is at the heart of this role. At our organization, we are committed to empowering caregivers to provide the best possible care for their loved ones.

We are seeking a highly motivated and compassionate Family Caregiver Support Specialist to join our team. In this role, you will play a critical part in supporting caregivers by collecting and reviewing required documentation, making outbound calls and responding to inbound inquiries, and ensuring all documents are accurate and compliant with regulations.

This is an exciting opportunity for someone who is passionate about caregiving and has excellent organizational skills, strong attention to detail, and clear communication skills. If you are looking for a challenging and rewarding role that makes a real difference in people's lives, we encourage you to apply.

Key Responsibilities:

  • Collect, review, and track required documentation from caregivers and families;
  • Make outbound calls and respond to inbound inquiries to guide families through the documentation process;
  • Handle a high volume of phone interactions daily while maintaining professionalism, empathy, and efficiency;
  • Ensure all documents are accurate, complete, and compliant with state and Medicaid/Medicare regulations;
  • Communicate clearly and compassionately with families via phone, text, and email;
  • Maintain organized records and track expiring documents, sending timely reminders;
  • Collaborate with onboarding, credentialing, and family support teams to deliver a smooth experience;

Benefits:

  • A highly competitive compensation package and opportunities for career growth and development;
  • A comprehensive benefits program, including health insurance, retirement savings plan, and paid time off;
  • Professional development opportunities, including training and education programs;
  • A supportive work environment that values diversity, equity, and inclusion;

Requirements:

  • At least 2 years of experience in a customer service, administrative, or healthcare support role;
  • Proven ability to handle high-volume inbound and outbound calls in a fast-paced environment;
  • Excellent organizational skills and strong attention to detail when reviewing documents;
  • Clear and professional communication skills, both verbal and written;
  • Ability to manage multiple tasks, prioritize follow-ups, and meet deadlines;
  • A compassionate and patient approach when working with families and caregivers;

If You Are:

  • Passionate about caregiving and supporting families;
  • Committed to delivering exceptional customer service;
  • Dedicated to ongoing learning and professional development;
  • A team player with a positive attitude and strong work ethic;

We Encourage You To Apply

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