Customer Growth Specialist

5 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time $90,000 - $120,000

Our organization is seeking a dedicated professional to serve as a Customer Retention Strategist.

Job Overview

The primary role of this position involves retaining and growing our customer base through strategic engagement and support. This is a vital member of our team, playing a key part in driving business outcomes through effective customer relationships.

This isn't a conventional account management role. You will be an advisor, strategist, and problem-solver, providing expert guidance on how to maximize the value of our platform.

This position focuses on managing 200–300 accounts with regular touchpoints, product demos, and a strong emphasis on retention and satisfaction. The successful candidate will work closely with internal teams to ensure seamless communication and execution.

Key Responsibilities
  • Develop and maintain deep knowledge of our platform and use cases.
  • Guide clients in adopting features that improve their workflow and ROI.
  • Nurture customer health from onboarding through renewal.
  • Negotiate renewal terms and proactively manage churn risks.
  • Surface upsell and cross-sell opportunities through consultative conversations.
Requirements
Must-Haves
  • Prior experience in Account Management or Customer Success, especially in a role focused on retention and product adoption.
  • Ability to work independently and collaboratively as part of a remote/distributed team.
  • Exceptional verbal communication skills — confident, personable, and professional on frequent client calls.
  • Experience with client demos and presenting product value.
  • Ability to manage a high-volume client portfolio (200–300 accounts) with structured, rotational engagement.
  • Familiarity with Salesforce and internal communication tools like Microsoft Teams.
  • Strong organizational skills — methodical and calm under pressure, even when managing multiple priorities.
Why Join Us?

We are a culture-first, values-driven organization that lives its core beliefs:

  • Customer Centricity — Always.
  • Passionate Team Players — We bring energy and heart to everything we do.
  • Sense of Urgency — Speed matters when solving real problems.
  • Accountability & Reliability — We own our outcomes.
  • Relentless Execution — We get it done.

Here, you'll find a place where your voice is heard, your work is valued, and your growth is accelerated.

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