Ecommerce Customer Engagement Specialist

1 day ago

San Fernando, Central Luzon, Philippines beBeeCustomerCentric Full time ₱1,500,000 - ₱2,300,000
Transformative Customer Engagement Role

At TalentPop App, we redefine how e-commerce brands connect with customers. We collaborate with fast-growing online businesses to deliver top-tier service and sales support that enhances every step of the buyer's journey.

As a key member of our team, you will be responsible for engaging with customers across multiple channels, providing personalized solutions, and driving sales growth. If you transform questions into solutions, challenges into opportunities, and conversations into conversions, this role is for you.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, chat, or social media.
  • Recommend products and identify upselling/cross-selling opportunities to enhance revenue growth.
  • Handle complex customer inquiries with speed and accuracy, resolving issues promptly.
  • Deliver a tailored experience that reflects each brand's unique voice, values, and standards.
  • Record and share feedback to continually improve customer satisfaction and internal processes.
  • Collaborate with our internal team to align on trends, performance, and strategies to elevate the customer journey.

Requirements:

  • At least 1 year of experience in e-commerce, customer service, or sales support.
  • Excellent written and verbal communication skills, with a strong ability to empathize with customers.
  • Experience with CRM platforms like Shopify, Zendesk, Gorgias, or similar tools is a plus.
  • Calm under pressure and comfortable working in a fast-paced, dynamic environment.
  • Detail-oriented, self-motivated, and solution-focused.

Benefits:

  • Performance-based raises and commission opportunities to drive growth and success.
  • Paid time off to relax and recharge, ensuring work-life balance.
  • HMO health coverage for peace of mind and well-being.
  • Recognition bonuses to celebrate individual achievements.
  • 100% permanent work-from-home setup, allowing for flexibility and comfort.
  • Supportive and collaborative team culture with opportunities for career advancement.

About Us:

We value talented individuals who share our passion for delivering exceptional customer experiences. Join us in shaping the future of e-commerce customer engagement

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