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ITIL Cloud Technical Lead

1 week ago

Manila, National Capital Region, Philippines TP ICAP Group Full time
About the Role

This role involves providing technical support for our business-critical real-time reporting systems. The ideal candidate will have experience in managing such systems and identifying potential issues before they arise.

You will be part of a collaborative team that works closely with various stakeholders to troubleshoot and resolve complex incidents. Strong communication skills are essential for this role, as you will need to interact with both technical and non-technical teams.

In addition to your technical expertise, you will also contribute to the development of the Cloud Support Team's technology direction. This is an exciting opportunity to work on cutting-edge projects and help shape the future of our company.

Required Skills and Qualifications

Essential Criteria:

  • Degree or equivalent industry experience;
  • Experience of supporting business critical front/mid office applications;
  • Experience of working in an ITIL environment (ideally with ITIL certification);
  • Good understanding of Amazon Web Services;
  • Good understanding of Windows and Linux servers;

Competencies:

  • Strong organisational skills and ability to successfully manage multiple tasks;
  • Ability to build effective relationships with business users;
  • Excellent troubleshooting and problem-solving skills;
  • Excellent written and verbal communication skills, with ability to manage client communications and their expectations;
  • Take ownership and is personally accountable;
  • Energetic, enthusiastic and flexible;
  • Ability and appetite to develop new skills and understand new technology as required;