Cloud Services Analyst

3 days ago


Manila, National Capital Region, Philippines ICAP Management Services Ltd, Philippine Branch Full time

Job Summary

This is a technical support role within the Cloud Support Team at ICAP Management Services Ltd, Philippine Branch.

The successful candidate will be responsible for providing technical support and managing real-time reporting systems.

The ideal candidate will have expertise in Amazon Web Services (AWS), experience supporting business-critical front/mid office applications, and familiarity with ITIL framework and processes.

Key Responsibilities

  • Proactive identification and resolution of complex technical incidents affecting real-time reporting systems.
  • Collaboration with internal IT support functions, including Infrastructure, Development, Quality Assurance, Operations, and external vendors to troubleshoot and resolve technical issues.
  • Work with Business Regulatory Support and other Support Teams to identify areas for development and improvement.

Requirements

  1. Degree or equivalent industry experience.
  2. Experience supporting business-critical front/mid office applications.
  3. Familiarity with ITIL framework and processes (ITIL certification preferred).
  4. Strong understanding of Amazon Web Services.
  5. Knowledge of Windows and Linux servers.

Benefits

  • Competitive compensation package.
  • Opportunities for professional growth and development.
  • Dynamic work environment.

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