Senior ServiceNow Developer

This role focuses on providing technical leadership and expertise in the administration, support, and maintenance of core ITSM (Incident, Problem, Knowledge, Change, and Request Management and CMDB), ITOM Discovery (SCCM, JAMF, Qualys) and HAM systems.

The ideal candidate will have strong experience in customizing ServiceNow through form customizations, business rules, workflows, client scripts, script includes, UI policies/actions, security rules, and other ServiceNow constructs. They should also have a solid understanding of CSDM and CMDB, including integrating and importing data using asset discovery tools (SCCM, JAMF, Qualys).

Additionally, the successful candidate will be an expert in troubleshooting ServiceNow, CMDB, and ITAM database structures, data management, and process enhancement. They will also be able to lead the development and deployment of new integrations with internal/external systems.

A strong analytical and critical thinking skillset is required, along with a passion for continuous improvement. Self-motivation, attention to detail, and organizational skills are essential for this role.

• Provide strategic direction and guidance for the administration, support, and maintenance of core ITSM (Incident, Problem, Knowledge, Change, and Request Management and CMDB), ITOM Discovery (SCCM, JAMF, Qualys) and HAM systems.
• Research and analyze business requirements, provide conceptual and detailed designs to meet business needs, develop, enhance, and manage configurations in ServiceNow, and test and support the rollout of solutions.
• Provide advanced-level assistance to ServiceNow admins for day-to-day operations/support cases.
• Considered an expert in troubleshooting ServiceNow, CMDB, and ITAM database structures, data management, and process enhancement.
• Lead the development and deployment of new integrations with internal/external systems.
• Interface regularly with team members providing quality ServiceNow end user support, while delivering exceptional customer service.
• Engage in all aspects of Agile development, including understanding business requirements and testing support to analyze and mitigate issues.
• Participate in code reviews and change management (release) processes to develop and implement new applications and updates to existing applications.
• Perform (Tier-3 support) activities and tasks for ServiceNow as required.
• Interface with third-party software vendors to escalate and resolve software/technical problems.

• Bachelor's degree in technology or equivalent experience required.
• 6-8+ years in an IT environment with strong IT Service Management experience and a solid understanding of ITIL.
• 5-7+ years of ServiceNow experience in administration, configurations, customizations, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance.
• 5-7+ years proficiency in customizing ServiceNow through form customizations, business rules, workflows, client scripts, script includes, UI policies/actions, security rules, and other ServiceNow constructs.
• Mastery of ServiceNow Core Modules, including ITSM (Incident, Problem, Change, Knowledge, and Request) and ITAM (including CMDB and HAM).
• Strong understanding of CSDM and CMDB, including integrating and importing data using ITOM discovery tools (SCCM, JAMF, Qualys).
• Advanced understanding and adherence to best practices in development, test, and production environments.
• Experience in full project life cycle development for systems and applications.

As a mid-senior level developer, you can expect to work on challenging projects that will help drive business growth. You'll have opportunities to learn and grow your skills, and contribute to a collaborative and dynamic team.

To succeed in this role, you'll need strong analytical and problem-solving skills, as well as excellent communication and collaboration skills. Proficiency in ServiceNow is a must, and experience with ITOM discovery tools (SCCM, JAMF, Qualys) would be a plus.