Helpful Customer Experience Representative
1 week ago
We are seeking a thoughtful and tech-savvy Customer Support Agent to join our team.
Responsibilities- Respond to customer inquiries related to product information, order tracking, returns, and account concerns
- Use Gorgias and Shopify to manage tickets and provide fast, accurate support
- Stay informed on product updates and support practices to ensure a consistent customer experience
Skills and Qualifications:
- Excellent written and spoken English communication skills
- At least 1 year of hands-on experience with both Shopify and Gorgias
- Comfortable working independently and handling multiple conversations at once
- Empathetic, patient, and reliable when addressing customer concerns
- Team-oriented with a strong work ethic and attention to detail
This is an exciting opportunity to grow your career in a fully remote environment. If you are passionate about helping others and have a knack for problem-solving, we encourage you to apply.
RequirementsYou will be expected to meet the following requirements:
- Possess excellent analytical and problem-solving skills
- Have the ability to multitask and prioritize tasks effectively
- Show empathy and understanding in dealing with customers
- Demonstrate a high level of professionalism and integrity
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