Customer Experience Representative
1 week ago
We are seeking a skilled Customer Support Professional to join our team. This role involves providing exceptional customer service and support through various channels, ensuring timely resolution of customer inquiries and issues.
Key Responsibilities:
- Respond to and resolve customer tickets, calls, and queries related to the platform in a timely manner
- Collaborate with the wider squad to provide best practice system use and education to customers
- Analyse product functionality, understand platform logic, and test to identify user errors and root causes
- Triage customer support issues and assign to the appropriate team or resolve where possible
- Educate customers across multiple channels (email, chat, phone) on how to maximise platform benefits
Requirements:
- 1–2 years of experience in a fast-paced customer service/support environment
- Relevant payroll experience (e.g., KeyPay/Employment Hero)
- Prior experience in a SaaS customer experience environment
- Strong problem-solving and troubleshooting skills
- Ability to manage competing priorities and work autonomously, seeking help when needed
What We Offer:
- A remote working environment with flexible hours
- Access to cutting-edge tools and technology
- A collaborative, outcomes-driven team
- Opportunities for professional growth and development
We celebrate diversity and welcome applicants from all backgrounds. If you have a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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