Help Desk Professional

1 week ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time $5,500 - $6,600
Customer Service Representative">

We are seeking an experienced Customer Service Representative to join our growing Support Team. You will respond to customer inquiries, provide personalized product recommendations, and help customers with their unique questions.

">Key Responsibilities:">
  • ">
  • Respond to and resolve customer outreach through direct messages and social media comments on various platforms.">
  • Troubleshoot and resolve complex customer issues, including shipping delays, product defects, missing packages, and payment issues.">
  • Provide personalized product recommendations based on customer needs and preferences.">
  • Escalate unresolved issues to the appropriate departments and follow up until resolution.">
  • Work closely with other representatives to provide mentorship and guidance.">
">

Maintain in-depth knowledge of our product offerings, promotions, and policies.

">Requirements:">
  • ">
  • Education: High-School Diploma or equivalent; preferred: College Degree.">
  • Experience: 2-3 years of social media community management and 2-3 years of customer service experience.">
  • Background in beauty or retail industry (preferred).">
">Preferred Skills:">
  • ">
  • Track record of resolving complex customer issues.">
  • Experience with social media management software.">
  • Customer service software and tools.">
">Desired Skills:">
  • ">
  • Shopify and connected apps.">
">Soft Skills:">
  • ">
  • Empathy.">
  • Problem-solving.">
  • Customer-oriented approach.">
  • Clear communication.">
"]",

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