Crypto Customer Service Specialist

1 day ago


Bacoor, Calabarzon, Philippines beBeeCustomerSupport Full time $40,000 - $60,000
Job Description

We are seeking a skilled professional to provide exceptional customer service and support. As a key member of our team, you will be responsible for providing timely and effective resolutions to customer inquiries.

Main Responsibilities:
  • Provide exceptional customer service via chat and email.
  • Build strong relationships with customers through empathetic communication and problem-solving skills.
  • Meet or exceed key performance indicators (KPIs).
  • Stay up-to-date on cutting-edge technology trends and advancements.
  • Ensure secure handling of sensitive customer information.
  • Apply best-in-class customer happiness practices.
  • Maintain comprehensive knowledge of clients' products and services.
  • Collaborate with developers and other departments across IT companies.
Requirements:
  • Native proficiency in Dutch and English (B2 level).
  • A minimum of 6 months of experience in a customer support role.
  • Prior experience in trading/investments/blockchain is essential.
  • Familiarity with CRM systems.
  • Strong analytical and research skills.
  • A positive and responsible attitude.
  • A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).
Preferred Qualifications:
  • Experience in technical support.

We offer a flexible schedule, opportunity to work fully remotely, inclusive international environment, compensation in USD, good bonuses for referring friends, paid intensive training and probation, work-life balance, responsive management interested in your growth and long-lasting cooperation, and conditions for self-development.



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