Senior Customer Engagement Manager
2 weeks ago
We are seeking a detail-driven customer engagement expert to drive retention through data analysis and user experience optimization.
- Identify key customer metrics for retention strategies and collaborate with cross-functional teams to improve UI/UX and reduce churn.
- Analyze customer behavior data to inform business decisions and develop solutions to enhance navigational flow and usability.
- Partner with sales and marketing to align retention initiatives with business objectives and ensure accurate reporting on cross-functional projects.
- Provide actionable insights to leadership and lead efforts to boost referrals and customer advocacy.
- A solid grasp of SaaS, user journey mapping, and usability principles.
- Strong understanding of navigation optimization, retention, and referral strategies.
- 2-5 years of experience in related roles; at least 1 year in leadership is preferred.
- High emotional intelligence, strong collaboration skills, and a proactive approach.
- Excellent communication skills and a results-focused attitude.
Join our innovative environment where you can grow and make a meaningful impact. Collaborate with passionate individuals and take the next step in your career.
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