Customer Support Liaison Specialist

1 day ago

Batangas, Calabarzon, Philippines beBeeCustomerSupport Full time $40,000 - $60,000
About the Role

We are seeking a highly skilled Customer Support Liaison Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional support to our clients via chats, emails, and other communication channels.

Key Responsibilities
  • Provide timely and effective support to customers through various channels, including live chats, emails, and phone calls.
  • Build strong relationships with customers by actively listening to their needs and concerns, and responding in a professional and empathetic manner.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
  • Stay up-to-date with industry trends and best practices in customer support to ensure that our services remain competitive and innovative.
Requirements
  • Language Skills: Excellent upper intermediate English (B2 level) and Chinese language skills are required.
  • Experience: At least 6 months of experience in a customer support role is necessary.
  • Technical Skills: Experience with live chats, emails, and CRM systems is essential.
  • Soft Skills: Analytical and research skills, as well as a positive and responsible attitude, are required.
Nice to Have
  • Crypto Experience: Personal or professional experience in crypto is highly valued.
  • CRM Systems: Experience with CRM systems such as Salesforce or Zendesk is an asset.
Benefits
  • Remote Work: Opportunity to work fully remotely.
  • Inclusive Environment: Inclusive international environment.
  • Compensation: Compensation in USD.
  • Bonuses: Good bonuses for referring friends.
  • Paid Training: Paid intensive training and probation.
  • Work-Life Balance: Work-life balance.
  • Growth Opportunities: Responsive management interested in your growth and long-lasting cooperation.
About Us

We are a global company that provides secure technical, customer support, and CX services for tech companies around the world.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills.

We are committed to providing equal opportunities to all applicants, regardless of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law.

Seniority Level
  • Associate
Employment Type
  • Contract
Job Function
  • Customer Service
  • Industries IT Services and IT Consulting

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