Lean Six Sigma Transformation Lead

2 days ago


Pasig, National Capital Region, Philippines Offshore Business Processing Full time

Are you a results-driven professional looking for a challenging role in process management? Do you have a passion for driving operational excellence and improving organizational performance? If so, we invite you to apply for the position of Operations Management Specialist at Offshore Business Processing.

About the Role:
  • You will lead cross-functional projects aimed at streamlining processes, eliminating inefficiencies, and improving operational efficiency using Lean Six Sigma methodologies.
  • Collaborate with stakeholders to simplify workflows, leveraging automation and eliminating inefficiencies.
  • Conduct root cause analysis to identify key areas for improvement and communicate progress through regular updates.
  • Oversee multiple cross-functional programs and projects, ensuring success through collaboration with functional managers.
  • Manage initiatives related to cultural transformation, regional planning, process improvement, change management, and quality enhancement.
  • Prepare, manage, and maintain company and client SOPs based on client needs and compliance purposes.

In this role, you will have the opportunity to work on high-impact projects that contribute to the growth and development of our organization. Our ideal candidate is a seasoned professional with a strong background in operations management and Lean Six Sigma methodologies. If you are passionate about driving process efficiency and improving organizational performance, we encourage you to apply for this exciting opportunity.

Requirements:
  • Five years of experience in contact center management, with at least one year applying Lean Sigma, Six Sigma, or Project Management tools and methodologies, or equivalent experience.
  • Deep knowledge of call center operations and the ability to thrive in a fast-paced, ever-changing environment.
  • Bachelor's degree in a business-related field or equivalent professional experience.
  • Lean Sigma or Six Sigma Green Belt Certification is required.
  • Amenable to report onsite in either Ortigas, Pasig City / Cubao, Quezon City.
  • Can start ASAP.


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