Business Process Engineers

2 weeks ago


Pasig, National Capital Region, Philippines VISAYA KPO Full time
Lead the delivery of business improvement projects. Provide training, mentoring and guidance in the use of Continuous Improvement tools.

Job Responsibilities:

Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound voice, outbound voice, chat, digital, social and back-office Processes).

Work with minimal supervision to conduct complex business analysis, procedure mapping, business requirements gathering, and process designs to address business opportunities/issues and develop formal recommendations.

Interview and go through each of Visaya's business processes and find wastes

Provide process and business recommendations to Project Initiative Leads based on data analysis.

Work closely with business leadership to implement and deliver process improvements within Customer Operation verticals to improve metrics, KPIs, process excellence, continuous improvement and digital automation

Lead by action and example in the application of continuous process improvement tools and techniques (e.g., Lean, DMAIC, DFSS and Value Stream Management).

Establish effective project communication plans and ensure their execution.

Submit project deliverables and ensure they adhere to quality and company standards.

Prepare status reports by gathering, analyzing, and summarizing relevant information.

Manage staff including determining staffing needs, setting goals, interviewing, selecting, coaching and evaluating the performance of all direct reports; ensures staff is trained and works with department and/or enterprise trainer to develop written training materials and procedures

Recommend and implement streamlined policies and procedures

Participates in developing and implementing enhancements and new tools and methods

Coordinate with various departments and team members to make sure that all parties are on track with project requirements, deadlines, and schedules.

Demonstrate professional judgment to identify risks and threats to the project initiatives and milestones and communicate to key stakeholders where necessary.

Manages or completes special projects assigned by upper management

Performs miscellaneous duties as assigned

Responsible for project management

Responsible for regulatory control reports/auditing

Responsible for new hire training facilitation

Handles all the roles and teams of OED

Qualifications:

Lean/ Six Sigma/Lean Six Sigma Green Belt Certification or higher through a recognized, national organization

Proven experience in project and process management

Strategic thinking/planning skills

Strong problem-solving, analytical and quantitative skills

Strong business and financial acumen

Strong organizational/time management skills and multitasking abilities

Detail-oriented; flexible, creative

Interpersonal and communications skills to work effectively with all levels of staff

Minimum of 2 Lean Projects, 1 Six Sigma Project or 3 Kaizen Projects implemented

Skills in relationship building, talent development, problem solving and decision making

Able to lead projects of various sizes and see them through to completion

Able to organize large amount of data to identify trends and patterns within processes

Strong verbal and written English communication skills

Minimum of 4 years related experience

Strong skills in MS Excel and other MS Office tools, including SQL

Highly competent in using Tableau, PowerBI and MiniTab

Experience / knowledge in RPA (Robotic Process Automation), automation and digital operations preferred

Apply Now

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