
Process Efficiency Director
2 days ago
We are seeking a highly skilled Lean Six Sigma Transformation Lead to join our team at Offshore Business Processing. As a key member of our leadership team, you will be responsible for leading cross-functional projects aimed at transforming our business processes using Lean Six Sigma methodologies.
About the Role:- You will lead and manage organization-wide projects to enhance operational efficiency by streamlining processes, leveraging automation, and eliminating inefficiencies using Lean Six Sigma methodologies.
- Collaborate with stakeholders to simplify workflows, identifying areas for improvement and developing strategies to address them.
- Conduct root cause analysis to identify key areas for improvement and communicate progress through regular updates.
- Oversee multiple cross-functional programs and projects, ensuring success through collaboration with functional managers.
- Manage initiatives related to cultural transformation, regional planning, process improvement, change management, and quality enhancement.
- Prepare, manage, and maintain company and client SOPs based on client needs and compliance purposes.
In this role, you will have the opportunity to work on high-impact projects that contribute to the growth and development of our organization. Our ideal candidate is a seasoned professional with a strong background in operations management and Lean Six Sigma methodologies. If you are passionate about driving process efficiency and improving organizational performance, we encourage you to apply for this exciting opportunity.
Requirements:- Five years of experience in contact center management, with at least one year applying Lean Sigma, Six Sigma, or Project Management tools and methodologies, or equivalent experience.
- Deep knowledge of call center operations and the ability to thrive in a fast-paced, ever-changing environment.
- Bachelor's degree in a business-related field or equivalent professional experience.
- Lean Sigma or Six Sigma Green Belt Certification is required.
- Amenable to report onsite in either Ortigas, Pasig City / Cubao, Quezon City.
- Can start ASAP.
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Client Success Director
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