Process Efficiency Director

2 days ago


Pasig, National Capital Region, Philippines Offshore Business Processing Full time

We are seeking a highly skilled Lean Six Sigma Transformation Lead to join our team at Offshore Business Processing. As a key member of our leadership team, you will be responsible for leading cross-functional projects aimed at transforming our business processes using Lean Six Sigma methodologies.

About the Role:
  • You will lead and manage organization-wide projects to enhance operational efficiency by streamlining processes, leveraging automation, and eliminating inefficiencies using Lean Six Sigma methodologies.
  • Collaborate with stakeholders to simplify workflows, identifying areas for improvement and developing strategies to address them.
  • Conduct root cause analysis to identify key areas for improvement and communicate progress through regular updates.
  • Oversee multiple cross-functional programs and projects, ensuring success through collaboration with functional managers.
  • Manage initiatives related to cultural transformation, regional planning, process improvement, change management, and quality enhancement.
  • Prepare, manage, and maintain company and client SOPs based on client needs and compliance purposes.

In this role, you will have the opportunity to work on high-impact projects that contribute to the growth and development of our organization. Our ideal candidate is a seasoned professional with a strong background in operations management and Lean Six Sigma methodologies. If you are passionate about driving process efficiency and improving organizational performance, we encourage you to apply for this exciting opportunity.

Requirements:
  • Five years of experience in contact center management, with at least one year applying Lean Sigma, Six Sigma, or Project Management tools and methodologies, or equivalent experience.
  • Deep knowledge of call center operations and the ability to thrive in a fast-paced, ever-changing environment.
  • Bachelor's degree in a business-related field or equivalent professional experience.
  • Lean Sigma or Six Sigma Green Belt Certification is required.
  • Amenable to report onsite in either Ortigas, Pasig City / Cubao, Quezon City.
  • Can start ASAP.


  • Pasig, National Capital Region, Philippines StraightArrow-Creative Process Outsourcing Full time

    We're a creative process outsourcing company that supports creative and advertising agencies, marketing teams, and business owners by providing a repertoire of outsourced creative services to implement their marketing campaigns.About Our BenefitsWe offer a range of benefits to support your career growth and well-being, including life insurance,...


  • Pasig, National Capital Region, Philippines StraightArrow-Creative Process Outsourcing Full time

    At StraightArrow Corporation, we're seeking a seasoned marketing professional to lead our global marketing efforts. As a Global Marketing Strategy Director, you'll be responsible for developing and executing marketing strategies that drive business growth.About the RoleThis is an exciting opportunity to join our creative process outsourcing company and...


  • Pasig, National Capital Region, Philippines StraightArrow-Creative Process Outsourcing Full time

    About the RoleWe are seeking a highly skilled Client Success Director to lead our client relationships and drive business growth. The ideal candidate will have a strong background in marketing, excellent communication skills, and the ability to work effectively with cross-functional teams.Key ResponsibilitiesNurture relationships with client stakeholders...

  • IT Project Director

    5 days ago


    Pasig, National Capital Region, Philippines Software Ventures International Full time

    We are seeking an experienced IT Project Director to lead our digitization projects. As an IT Project Director, you will oversee the planning, execution, and delivery of projects that focus on the digitization of business processes.Key Responsibilities:Project Execution: Manage cross-functional teams, including engineers, developers, and business analysts,...


  • Pasig, National Capital Region, Philippines Jollibee Group of Companies Full time

    About the RoleWe are looking for a highly skilled and motivated individual to lead our process engineering team. The successful candidate will be responsible for developing and implementing efficient systems and processes that drive business growth and improve customer satisfaction.

  • Operations Director

    3 days ago


    Pasig, National Capital Region, Philippines Cobden & Carter International Full time

    An Operations Director for Revenue Cycle Management (RCM) oversees the operational aspects of the revenue cycle process, ensuring efficient and effective management of patient intake, billing, coding, and collections. Key responsibilities include:Key ResponsibilitiesStrategic Planning: Develops and implements strategic plans to optimize revenue cycle...


  • Pasig, National Capital Region, Philippines MCI Full time

    Job Description:We are seeking an experienced Contact Center Director to lead our site operations. The ideal candidate will have a strong background in customer service leadership, with a proven track record of driving sales growth and improving operational efficiency.As a Contact Center Director at MCI, you will be responsible for managing a team of sales...


  • Pasig, National Capital Region, Philippines 2X Full time

    2X Pasig, National Capital Region, PhilippinesDirector of Finance Shared ServiceJoin 2X and discover how we enable businesses achieve the impossible.2X Marketing, a pioneer of a unique subscription-based resourcing model, providing end-to-end B2B marketing expertise to established companies. We believe in creating a world where marketers can unleash their...


  • Pasig, National Capital Region, Philippines WHR Global Consulting Full time

    About This RoleWe are seeking an experienced Operations Management Director to join our team at WHR Global Consulting. As an Operations Management Director, you will be responsible for providing guidance and leadership to team leaders and members to achieve both customer and business outcomes through effective communication, problem solving, and efficient...


  • Pasig, National Capital Region, Philippines RecruiterPH Full time

    Company Overview:Welcome to RecruiterPH, a leading recruitment agency in the healthcare industry. We are currently seeking a highly skilled and experienced professional to join our team as a Director of Operations.We are looking for someone who can lead our revenue cycle management (RCM) operations, ensuring that our clients receive top-notch service and...


  • Pasig, National Capital Region, Philippines Zig Zag Offshoring Full time

    Zig Zag Offshoring is seeking an experienced Business Efficiency Consultant to drive process improvements and enhance our business operations.About the Role:The ideal candidate will have a strong background in business efficiency, with experience in driving operational excellence and efficiency. You will be responsible for analyzing current processes,...


  • Pasig, National Capital Region, Philippines Azeus Systems Limited Full time

    Azeus Systems Limited seeks a Launch Coordinator Director to lead the development and execution of launch plans for its IT/SaaS products.Key Responsibilities:Strategic Leadership: Direct the development of country-specific go-to-market strategies and ensure their successful execution.Tactical Implementation: Coordinate with marketing, sales, support, and...

  • Operations Director

    4 days ago


    Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time

    At Datamatics Careers- Philippines, we seek a highly skilled Operations Director to join our team. The ideal candidate will have the ability to create and maintain an efficient system of operation to support business needs.The successful candidate should be comfortable multitasking and working cross-functionally with different business units. Previous...


  • Pasig, National Capital Region, Philippines IQ-EQ Full time

    IQ-EQ is a leading Investor Services group that provides global expertise combined with a strong focus on client service delivery. Our services cater to fund managers, global companies, family offices, and private clients operating worldwide.Job SummaryWe are seeking an experienced Revenue Management Coordinator to join our Commission Management Team. In...


  • Pasig, National Capital Region, Philippines Grab Full time

    Our TeamWe are a dynamic team of professionals working together to achieve our mission of driving economic growth and empowering everyone. We are passionate about delivering exceptional results and making a positive impact on society.Job DescriptionThe Strategic Growth and Expansion Director will lead the development of quality and engagement strategies to...


  • Pasig, National Capital Region, Philippines Offshore Business Processing Full time

    Offshore Business Processing is seeking a results-driven and experienced professional to fill the role of Client Relationship Director.The ideal candidate will have at least 2 years of experience in the same job functions, possessing excellent communication skills: listening, verbal and written. Proficient in MS Office, with strong Powerpoint and Excel...

  • Account Director

    1 week ago


    Pasig, National Capital Region, Philippines Adgarlic, Inc. Full time

    Hybrid - Pasig 3-5 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionAs an Account Director, you'll be responsible for driving revenue growth, managing client relationships, and leading a creative team across ATL, BTL, and digital marketing projects. You'll oversee both B2B and B2C accounts, ensuring the delivery of effective, results-driven campaigns.Key...


  • Pasig, National Capital Region, Philippines TÜV SÜD AG Full time

    Job DescriptionWe are seeking an experienced Administrative Support Executive to join our team. The successful candidate will provide administrative, logistical, and process support across various departments.Key Responsibilities:Provide administrative support to ensure efficient business operations.Maintain and update business records, reports, and...


  • Pasig, National Capital Region, Philippines August 99 Full time

    Your ResponsibilitiesProvides art direction for various design and marketing projects needed for the company's internal divisions, spanning from web, mobile, social, print and more.Responsible for translating the overall company business objectives into usable, visual solutions. Design leading digital experiences, create compelling concepts and see that...


  • Pasig, National Capital Region, Philippines Jollibee Group of Companies Full time

    Operations Efficiency Manager Job Summary:This is a unique opportunity to join our team as an Operations Efficiency Manager. You will play a key role in driving business growth by optimizing store resources, minimizing expenses, and maximizing profitability through continuous improvement and innovation.Responsibilities:Develops and implements business...