
Executive Portfolio Manager
6 days ago
The Project Governance and Operations Lead plays a pivotal role in executing strategic initiatives across various departments. This role oversees the portfolio of projects aligned with business priorities, ensuring effective governance, visibility, and value delivery.
Key Responsibilities:
- Lead project planning, prioritization, and governance to achieve strategic goals.
- Maintain the enterprise portfolio roadmap, ensuring alignment with business capacity and resource availability.
- Develop dashboards and reports to provide insight into initiative health, benefits realization, and delivery risks.
Project Execution & Management:
- Drive end-to-end delivery of complex projects within scope, timeline, and budget.
- Develop project plans, charters, status reports, and risk mitigation strategies.
- Ensure adherence to standard project management methodologies (Agile/Waterfall/Hybrid).
Stakeholder Engagement & Communication:
- Partner with department heads, enabling teams, technology, and support functions for initiative success.
- Facilitate executive updates and steering committee reviews with clear progress narratives.
- Communicate proactively with stakeholders to manage expectations and foster collaboration.
Process Improvement & Value Delivery:
- Identify opportunities to streamline processes, eliminate redundancies, and enhance operational efficiency.
- Track and report on benefits realization, including financial and non-financial impact.
- Support change management efforts for smooth adoption and sustainability of new solutions.
Essential Competencies:
- Strong analytical and problem-solving skills.
- Attention to detail and data accuracy.
- Effective time management and task prioritization under pressure.
- Proactive approach to operational challenges.
- Strong collaboration and communication skills for cross-functional teams.
- Excellent communication skills to translate complex data into actionable insights.
- Bachelor's degree in Business, Operations, or related field.
- 5+ years of experience in project and portfolio management, preferably in operations or contact centers.
- Experience tracking operations compliance metrics.
- Strong knowledge in delivering complex initiatives.
- Strong analytical, organizational, and leadership skills.
- Excellent stakeholder management abilities.
- Proficiency in project management tools and MS Office Suite.
- PMP, Prince2, or Agile/Scrum certification preferred.
To succeed in this role, you must be work-from-home enabled with a stable internet connection (at least 25mbps).
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