Expert ServiceNow Developer

1 day ago

Mabalacat, Central Luzon, Philippines beBeeServicenowexpert Full time $120,000 - $150,000

Job Overview:

Achieve Technical Excellence in ServiceNow

We are seeking a seasoned expert to lead our ServiceNow team and drive technical innovation.

  • This role will focus on providing strategic direction for the administration, support, and maintenance of core ITSM (Incident, Problem, Knowledge, Change, and Request Management and CMDB), ITOM Discovery (SCCM, JAMF, Qualys) and HAM.
  • The ideal candidate will have strong experience with research and analysis of business requirements, providing conceptual and detailed designs to meet business needs, developing, enhancing, and managing configurations in ServiceNow, and testing and supporting the rollout of solutions.
  • As an advanced-level assistance provider for day-to-day operations/support cases, this professional will be considered an expert in troubleshooting ServiceNow, CMDB, and ITAM database structures, data management, and process enhancement.
  • They will also lead the development and deployment of new integrations with internal/external systems, ensuring seamless connectivity and data exchange.

Required Skills & Qualifications:

Essential Requirements:
  • Bachelor's degree in technology or equivalent experience.
  • 6-8+ years in an IT environment with strong IT Service Management experience and a solid understanding of ITIL.
  • 5-7+ years of ServiceNow experience in administration, configurations, customizations, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance.
Technical Expertise:
  • ServiceNow CSA certification is essential.
  • Advanced knowledge of CSDM and CMDB, including integrating and importing data using asset discovery tools (SCCM, JAMF, Qualys).
Personal Qualities:
  • Strong communication skills, both written and oral.
  • Experience working with diverse roles and levels, from junior staff to managers to customers.

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