Senior Customer Support Specialist

6 days ago

Cavite City, Calabarzon, Philippines beBeeCustomer Full time ₱600,000 - ₱800,000

This is a fantastic opportunity to join our team as a Support Specialist. As the first point of contact for our users, you will play a vital role in ensuring a seamless and positive experience.

You will be providing excellent customer support through email and chat, troubleshooting user concerns, and delivering proactive solutions. You will also be responsible for ensuring timely and effective resolution of support inquiries while maintaining high customer satisfaction.

To excel in this role, you should have exceptional communication skills in English, strong problem-solving abilities, and a solution-focused mindset. You should also be tech-savvy, able to stay organized, and manage multiple tasks in a fast-paced environment.

We are looking for a customer-first individual with a commitment to creating positive experiences. Experience within application support, coding or bug fixing, particularly with PHP or Laravel, would be a plus.

As a Support Specialist, you will enjoy a competitive salary, flexible remote work arrangement, and a collaborative and innovative team culture focused on continuous learning and improvement. You will also have opportunities for professional growth and development within a rapidly evolving company.

Responsibilities:

  • Provide excellent customer support through email and chat
  • Troubleshoot user concerns, identify issues, and deliver proactive solutions
  • Ensure timely and effective resolution of support inquiries while maintaining high customer satisfaction
  • Collaborate with departments to improve processes, gather feedback, and ensure alignment with customer needs
  • Document recurring issues and customer feedback to enhance the overall user experience

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