Advanced Technical Support Specialist

1 day ago

Mabalacat, Central Luzon, Philippines beBeeTroubleshooter Full time $100,000 - $120,000
Job Overview

This role entails providing advanced technical support and in-depth troubleshooting for end-user devices, software applications, and company infrastructure. The ideal candidate will possess a strong background in IT with 7+ years of experience, focusing on desktop support, systems engineering, and administration.

Key Responsibilities
  • Troubleshoot complex issues related to End User Devices, Company Infrastructure, and Cloud Solutions.
  • Effectively manage help desk tickets, ensuring timely communication with customers.
  • Collaborate with vendors to resolve issues or implement new solutions, driving business growth and improvement.
  • Design and deploy networks during client onboarding or projects, ensuring seamless integration.
  • Develop and document departmental processes to enhance efficiency and productivity.
Requirements
  • A willingness to adapt to a long-term work-from-home arrangement.
  • A high level of amenability to a permanent night shift schedule, demonstrating flexibility and dedication.

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