Patient Care Coordinator Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeePatientCare Full time ₱400,000 - ₱480,000
Job Title: Patient Care Coordinator

This role is ideal for someone who excels in delivering exceptional patient care and has strong communication skills.

Key Responsibilities:
  • Answer incoming calls promptly and professionally, providing accurate information to patients.
  • Make outbound calls to patients for appointment reminders, follow-ups, and rescheduling, ensuring seamless communication.
  • Respond to patient text messages and emails with timely and accurate information, maintaining a high level of service.
  • Schedule and reschedule patient appointments according to provider availability, manage the triage process, and assist in creating new patient referrals.
  • Handle faxes, upload documents, reroute faxes to appropriate departments, and maintain patient records by mirroring data between systems.
  • Multi-task across phone, email, and text communication while maintaining a high level of service, following up on pending authorizations, lab results, or documentation as directed.
Required Skills and Qualifications:
  • Proven experience in a healthcare setting, preferably in patient coordination or a similar role.
  • Excellent English communication skills, both written and verbal, with a strong ability to communicate effectively with patients and healthcare providers.
  • Strong organizational and multi-tasking abilities in a fast-paced environment, with a high attention to detail and accuracy when handling sensitive patient data.
  • Familiarity with EHR/EMR systems, such as Practice Fusion and AdvancedMD, or willingness to learn and adapt.
  • Proficiency with office software, email systems, and document management, with a focus on delivering exceptional patient care.
Benefits:

This role offers an exciting opportunity to make a positive impact on patient care, working with a remote team and coordinating U.S. business hours.

As a Patient Care Coordinator, you will be responsible for coordinating patient appointments, managing patient records, and ensuring seamless communication with patients and healthcare providers.

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