Care Coordinator

1 week ago


Pagadian, Zamboanga Peninsula, Philippines beBeePatientService Full time ₱2,200,000 - ₱2,700,000

We are seeking an experienced and detail-oriented Patient Service Representative to join our team in a remote setting. In this role, you will provide exceptional customer service to patients over the phone, schedule appointments, verify insurance coverage, and maintain accurate patient records.

Responsibilities
  • Greet callers in a professional manner and address patient needs promptly
  • Schedule primary care appointments including annual exams, chronic care followups, acute visits, and preventive screenings
  • Verify patient insurance coverage and eligibility, including co-pays, deductibles, and network status
  • Maintain and update patient records accurately in Athena EHR
  • Assist with patient portal setup and troubleshooting
  • Collaborate with clinical staff to ensure smooth patient flow and timely care delivery

This role is ideal for those with experience in primary care workflows and proficiency in Athena EHR. You will play a vital role in ensuring patients receive timely, efficient, and compassionate support.

Requirements
  • 2+ years of experience in a medical office setting, preferably in family medicine or internal medicine
  • Proficiency in Athena EHR, including scheduling, documentation, and patient communication features
  • Strong knowledge of primary care visit types, referral processes, and insurance requirements
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment
Benefits
  • Full-time employment opportunity
  • Flexible work schedule (Monday to Friday 8:00am - 5:00pm EST)
Others

This job posting may be subject to other related roles, such as Patient Service Representative - OB/GYN or Holistic Functional Medicine.



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